Key Account Manager

3 weeks ago

Bangalore South, India Edumilestones Full time

Job description

Job Title: Key Account Manager (Customer Success Manager)

Location: Bangalore

Experience: 3 to 4years

Employment Type: Full-time ( In-office only)

About Edumilestones:

Edumilestones is a leading career assessment and counselling platform, empowering career counsellors since 2008. We provide cutting-edge career assessment tools, including AI-driven career planning solutions, to help students and professionals make informed career choices. With a network of 1600+ career counsellors across 80+ locations in 8+ countries, we are the highest-rated career counselling platform in India.

Role Overview:

As a Key Account Manager (Customer Success Manager) at Edumilestones, you will be responsible for re-engaging and generating revenue from our inactive and semi-active accounts. This role is crucial in maximizing the potential of our existing customer base, ensuring continued engagement, and driving business growth.

Key Responsibilities:

  • Revenue Generation: Identify opportunities to generate revenue from existing clients by offering upgrades, renewals, and additional services.
  • Client Engagement: Build strong relationships with inactive and semi-active clients to re-engage them with Edumilestones' offerings.
  • Account Management: Monitor account performance, identify client needs, and provide tailored solutions to maximize retention.
  • Upselling & Cross-selling: Educate clients on new products, features, and services to enhance their experience and drive additional sales.
  • Feedback & Improvement: Gather client feedback, understand pain points, and collaborate with internal teams to enhance client satisfaction.
  • Performance Tracking: Maintain records of client interactions, revenue growth, and engagement metrics to track progress and improve strategies.

Key Requirements:

  • Proven experience in key account management, customer success, or business development (preferably in EdTech, SaaS, or career counselling industries).
  • Strong sales and negotiation skills with a track record of revenue generation.
  • Excellent relationship management and communication skills.
  • Ability to analyse customer behaviour and develop re-engagement strategies.
  • Self-motivated, target-driven, and capable of working independently.

Benefits & Perks:

  • Competitive salary with monthly performance-based incentives.
  • Opportunity to work with India's leading career counselling platform.
  • Professional growth and learning opportunities.
  • Supportive and dynamic work culture.

If you are passionate about client success, revenue generation, and relationship management, we would love to hear from you

Apply now by sending your resume to ()

Industry

  • Education Administration Programs

Employment Type

Full-time

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