ServiceNow Incident Management
3 weeks ago
Experience : 4 - 6 years
Mode of interview : Virtual
Location : Kolkata
JOB DESCRIPTION:
Must have:
Excellent communication and customer handling skills
Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
Experience in working in SLA based and 24/7 support model.
Experience in Change management procedures.
Good to have:
Knowledge of JIRA ticketing tool
Knowledge of Slack
Knowledge of Confluence
Overall knowledge of Service now.
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ServiceNow Incident Management
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Kolkata, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata location Experience : 4 - 6 years Mode of interview: Virtual Location : Kolkata JOB DESCRIPTION: Must have: - Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing...
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Kolkata, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:Excellent communication and customer handling skillsKnowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.Hands...
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