ServiceNow Incident Management
2 weeks ago
TCS is Hiring ServiceNow Incident Management For Kolkata location
Experience : 4 - 6 years
Mode of interview: Virtual
Location : Kolkata
JOB DESCRIPTION:
Must have:
- Excellent communication and customer handling skills
- Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
- Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
- Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
- Experience in working in SLA based and 24/7 support model.
- Experience in Change management procedures.
Good to have:
- Knowledge of JIRA ticketing tool
- Knowledge of Slack
- Knowledge of Confluence
- Overall knowledge of Service now.
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