Assistant Manager- Inside Sales
1 month ago
About Us: Iron Mountain Incorporated (NYSE: IRM) is a global leader in innovative storage, asset lifecycle management, and information management services. With over 70 years of experience serving more than 95% of the Fortune 500 and 225,000 companies worldwide, Iron Mountain helps customers CLIMB HIGHER™ to transform their businesses.
Position Purpose:
Responsible for Asst Manager Inside sales via tele-calling activity of the entire sales cycle
for mid market customers including lead generation, opportunity conversion , customer
interaction, cross and up selling, issue resolution. This role is to prospect and generate
new logos for mid market only. Existing mid market customers shall not be under the
purview of this role.
Major | Key Accountabilities
● New Customer - Calling from a list of accounts (cold calling) that have not been
tapped so far, based on the information provided by the Commercial team. Offering
Iron Mountain services and converting them into leads and finally to customers.
● Updating Systems - Keeping the SFDC and other systems updated with regards to all
interactions as per defined processes.
● Reporting - Providing reports to the management as and when required by the process
or requested by the user as per standard procedure.
Measures
● Timely completion of call-cycle measured through telecalling data
● Number of new leads generated and. Number of new customers signed up
● Overall NPS scores
● Cube volume target from new logo customers
● Improvement of NPS score including C-SAT and CES scores.
● Improved Internal Customer Satisfaction
Experience
● 5-8+ years of back office selling in a B2B environment, preferably International BPO sales,banking and insurance etc
Skills & Knowledge
● Excellent telephone handling skills
● Good command over language (spoken) with clear accent
● Good business writing skills
● Selling & negotiation skills
● Person aligned to Iron Mountain values (Act with Integrity | Own Safety & Security |
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