Associate Community Manager

4 weeks ago

hyderabad, India Amazon Dev Center India - Hyderabad Full time
The Selling Partner Communities & Satisfaction (SPCS) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon is a great place for our Selling Partners to build and grow thriving businesses. Amazon Seller Forums are used by over one million Selling Partners to connect with each other and Amazon, to get critical information and advice on how to successfully maintain their Amazon Seller business. We are looking for an entrepreneurial Associate Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners in Amazon’s social media channels. The candidate has a sense of thrives in an ambiguous environment where they can have a direct impact on the Selling Partner Experience with Amazon. They enjoy building internal and external relationships, have communication skills and high judgement. The Social Media landscape is constantly changing and growing. This role requires an individual who can simultaneously evaluate the day to day issues of our Selling Partner Community and at the same time think about the Social Media landscape and the emerging trends.
The role’s key responsibilities will include:
•Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers.
•Partnering with product, customer support, and marketing teams to grow Amazon Seller Community membership and engagement.
•Moderating Social channels to triage escalations, and identifying valuable Seller conversations.
•Leading efforts to build and contribute to healthy, 2-way conversation between Amazon and Sellers via Amazon Social channels to enlist new and existing sellers into the community.
•Identifying emerging trends in Seller Social Media, and sharing with internal Amazon teams to ensure we are addressing Seller needs.
•Promoting a sense of community and inclusion across Selling Partners and team members.
•Support program/project management for new launches, announcements, and process changes related to the Social Media customer experience.
•Work with Product teams, Content Developers, Operations teams, Public Relations, Marketing, and other key stakeholders on the details of new initiatives to ensure operational readiness and effective change management.
•Develop training and communications as needed using strategies defined by the team.
•Leverage metrics, reporting, and Voice of Customer insights to measure the effectiveness of the program and drive improvements to the customer and associate experience.
Key job responsibilities
This role will specifically interact with Sellers on Social Media, using the tool Sprinklr as the interface.
A day in the life
Spending 70% of day in "Available" status in Sprinklr
Spending 30% of the day in Meetings, working on Projects tied to driving P0 metrics to meet organizational goals.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND

BASIC QUALIFICATIONS

- Bachelor’s degree or equivalent work experience.
- 4+ years’ relevant experience working in social media customer support, marketing, PR, community engagement.
- Experience with social media management tools and social listening tools.
- Fluent English

PREFERRED QUALIFICATIONS

- A high degree of professionalism and ability to communicate effectively across job levels, departments, and geographies.
- An obsession with the Amazon customer experience.
- Ability to take initiative, work independently, and produce results.
- Ability to collaborate effectively with a talented and diverse global team.
- Strong attention to detail, analytical/problem-solving skills and ability to use data to make decisions
- Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Excellent written and verbal communication skills including proficiency in composing concise, engaging and relevant responses.
- Experience in contact center, retail, or e-commerce operations
- Ability to work in multiple languages

  • Community Associate

    3 weeks ago

    Hyderabad, India WeWork India Management Full time

    **About WeWork** WeWork is a platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that...

  • Community Associate

    4 weeks ago

    Hyderabad, India WeWork India Management Full time

    **About us** WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000...

  • Community Manager

    4 weeks ago

    hyderabad, India NxtWave Full time

    JOB DESCRIPTION- Community ManagerPosition Overview:NxtWave is seeking a dynamic and passionate Community Manager to foster a vibrant and engaged community around our brand. As the Community Manager, you will play a pivotal role in building, nurturing, and expanding our online and offline community presence. You will be responsible for driving engagement,...

  • Community Manager

    4 weeks ago

    Hyderabad, India NxtWave Full time

    JOB DESCRIPTION- Community Manager Position Overview: NxtWave is seeking a dynamic and passionate Community Manager to foster a vibrant and engaged community around our brand. As the Community Manager, you will play a pivotal role in building, nurturing, and expanding our online and offline community presence. You will be responsible for driving...

  • Community Manager

    4 weeks ago

    Hyderabad, India NxtWave Full time

    JOB DESCRIPTION- Community Manager Position Overview:NxtWave is seeking a dynamic and passionate Community Manager to foster a vibrant and engaged community around our brand. As the Community Manager, you will play a pivotal role in building, nurturing, and expanding our online and offline community presence. You will be responsible for driving engagement,...

  • Community Manager

    4 weeks ago

    Hyderabad, India NxtWave Full time

    JOB DESCRIPTION- Community Manager Position Overview:NxtWave is seeking a dynamic and passionate Community Manager to foster a vibrant and engaged community around our brand. As the Community Manager, you will play a pivotal role in building, nurturing, and expanding our online and offline community presence. You will be responsible for driving engagement,...

  • Community Manager

    4 weeks ago

    hyderabad, India CoKarma - Coworking Space Full time

    About CoKarma ( is a coworking space and a community of entrepreneurs, businesses and creatives. We provide office spaces to startups, businesses and professionals at prime office locations and at affordable prices. We are currently in 8 locations in Hyderabad and are rapidly growing. CoKarma is on a mission to create inspiring office spaces and a large...

  • Community Manager

    4 weeks ago

    Hyderabad, India CoKarma - Coworking Space Full time

    About CoKarma ( CoKarma is a coworking space and a community of entrepreneurs, businesses and creatives. We provide office spaces to startups, businesses and professionals at prime office locations and at affordable prices. We are currently in 8 locations in Hyderabad and are rapidly growing. CoKarma is on a mission to create inspiring office spaces and a...

  • Communications Manager

    5 days ago

    hyderabad, India Pyramid Consulting, Inc Full time

    The ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluationResponsibilitiesDevelop PR and external comms strategies in partnership with business leads to...

  • Communications Manager

    4 days ago

    Hyderabad, India Pyramid Consulting, Inc Full time

    The ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluation ResponsibilitiesDevelop PR and external comms strategies in partnership with business leads...

  • Communications Manager

    5 days ago

    Hyderabad, India Pyramid Consulting, Inc Full time

    The ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluation ResponsibilitiesDevelop PR and external comms strategies in partnership with business leads...

  • Communications Manager

    5 days ago

    Hyderabad, India Pyramid Consulting, Inc Full time

    The ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluation Responsibilities Develop PR and external comms strategies in partnership with business...

  • Project Management Associate

    4 weeks ago

    hyderabad, India NxtWave Full time

    We are seeking a highly organized and proactive Project Management Associate to coordinate the development and execution of NxtWave curriculum. As a Project Management Associate at NxtWave, you will play a pivotal role in steering our team towards achieving exceptional results. You will be responsible for team management, operational excellence, and...

  • Senior Associate, Program Management

    4 weeks ago

    Hyderabad, India Arthan Full time

    About the Organisation -The organization was founded in 1995, to provide pre-school education to children in Mumbai slums. Over the last 27 years, the organisation has grown to be one of the largest non-profit organizations working to provide quality education to children and youth in over 20 states and union territories across the country, through a range...

  • Senior Associate, Program Management

    1 week ago

    hyderabad, India Arthan Full time

    About the Organisation - The organization was founded in 1995, to provide pre-school education to children in Mumbai slums. Over the last 27 years, the organisation has grown to be one of the largest non-profit organizations working to provide quality education to children and youth in over 20 states and union territories across the country, through a range...

  • Marketing Associate Manager

    3 weeks ago

    hyderabad, India Corporate Resources Full time

    Marketing Associate Manager Location : Hyderabad / Secunderabad Experience : 4 to 6 Year(s) ...

  • Project Management Associate

    4 weeks ago

    Hyderabad, India NxtWave Full time

    We are seeking a highly organized and proactive Project Management Associate to coordinate the development and execution of NxtWave curriculum. As a Project Management Associate at NxtWave, you will play a pivotal role in steering our team towards achieving exceptional results. You will be responsible for team management, operational excellence, and...

  • Project Management Associate

    4 weeks ago

    Hyderabad, India NxtWave Full time

    We are seeking a highly organized and proactive Project Management Associate to coordinate the development and execution of NxtWave curriculum. As a Project Management Associate at NxtWave, you will play a pivotal role in steering our team towards achieving exceptional results. You will be responsible for team management, operational excellence, and...

  • Project Management Associate

    4 weeks ago

    Hyderabad, India NxtWave Full time

    We are seeking a highly organized and proactive Project Management Associate to coordinate the development and execution of NxtWave curriculum. As a Project Management Associate at NxtWave, you will play a pivotal role in steering our team towards achieving exceptional results. You will be responsible for team management, operational excellence, and...

  • Associate Project Manager

    4 days ago

    Hyderabad, India GOOMKA Full time

    Associate Project Manager Company: GoomkaLocation: Hyderabad, Hybrid (In-office and remote work)GOOMKA is a business technology services firm dedicated to driving impactful transformation. Our mission is to help organizations build resilience and prepare for the future by reimagining their businesses today. We take pride in our ability to deliver lasting...