Chat Support Specalist

2 days ago

Mumbai, India Grace Services Full time

WE ARE HIRING FOR GRACE STAFFING SERVICES

Job Title: Chat Support Specialist (Chat Process)
Shift: US Rotational Shifts (9 hours)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office

Job Description:

We are hiring for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts.

Key Responsibilities:

  • Provide efficient, friendly chat support to customers.
  • Resolve customer issues and inquiries.
  • Maintain accurate documentation of all interactions.
  • Meet team KPIs (response time, resolution time, customer satisfaction).

Eligibility:

  • HSC with 06 Months Experience or Graduate Fresher (HSC candidates need 6 months - 1 year experience in international customer service).
  • Strong written communication skills in English.
  • Must be open to working in night shifts and rotational shifts.
  • Pick-up Centralized & Home drop-off transportation provided
  • Must have relevant documents (ID proof, education certificates).
  • Immediate Joiner's Only
  • Must based in Mumbai only.

What We Offer:

  • Competitive salary and incentives.
  • drop-off provided by the company.
  • Learning and growth opportunities.
  • OT & Incentives

Contact :

Email :

Mobile No : Jay)

Job Types: Full-time, Permanent, Fresher

Pay: ₹23, ₹28,700.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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