Technical Support Engineer

4 weeks ago


Navi Mumbai, India Calsoft Labs - An Alten Group Company Full time
Please find the below Job description for Technical Support Engineer.(

1 year bond)Open position - 50

ShiftMale-rotational shiftFemale-Day shift

LocationGansoli, Navi Mumbai

(Reliance corporate IT Park)

Required Personal Skills

Good communication skills ( Fluent English )Reliable, on-time, personable, and customer-focusedComfortable working in rotational shift and Week days.

Required Technical Skills:

Attend calls from customers to understand their technical services related issues.Use script to provide Information to customers regarding the support services.Ask pertinent questions to understand the customer issues.Record the customers issues in ITSM system.Keep records of calls and record useful informationTake ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles Successful deployment

Ability to diagnose and resolve basic technical issuesGood understanding of computer systems and other tech productsCustomers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questionsExperience providing application supportGood Understanding of networking technologies

Education Qualification:-

Graduation is Must (Like:- BCA/BCOM/BSC IT, BA)

Pre-Requisites:-

Own Laptop/Desktop and Broadband Network Connection

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