Billing and Collections Specialist

2 weeks ago

hyderabad, India Mitratech Full time
:Monitor customer accounts to identify outstanding invoices. Take the initiative to contact clients early to encourage timely payments. Contact clients to ask about their overdue accounts/invoices. Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team. Resolve billing and customer payment case inquiries. Identify and resolve collection issues promptly, ensuring customer satisfaction. Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.  Analyze aging reports related to invoicing activities and achieve monthly targets. Report weekly on all accounts' collection activity and accounts receivable status. Monitor outstanding accounts receivable, conduct follow-up inquiries, and negotiate with delinquent accounts to secure payments, maintaining a professional and positive client relationship. Apply cash receipts promptly to the correct client account and invoice, ensuring all payments are accurately recorded and reconciled. Serve as a primary point of contact for billing inquiries, resolving issues promptly and maintaining high customer satisfaction. Participate in process improvement initiatives to enhance collections efficiencies. Complete other tasks as assigned by the manager.

Requirements, Qualifications & Skills:

Bachelor’s degree in finance, Accounting, or a related field. Proven experience as a Billing and Collections Specialist. Very strong attention to detail and high accuracy in collections & billing processes. Excellent communication and interpersonal skills, including fluency in written & spoken English. Proficient in Salesforce Billing, NetSuite, and Microsoft Office. Knowledge of accounting principles, collection, and billing regulations. Problem-solving skills. Comfortable working with targets.

Note:  This job description is a general overview of the responsibilities and qualifications for this position. Actual job duties may vary based on organizational needs, and additional responsibilities may be assigned as required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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