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Front Office Manager

2 months ago

chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
  • The FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.
  • Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.

Requirements

GuestServices:

  • Greetand welcome guests providing a warm and friendlyenvironment.
  • Addressand resolve guest complaints and concerns in a timely andprofessionalmanner.
  • Ensureall guest inquiries and requests are handled promptly andefficiently.

StaffManagement:

  • Recruittrain and supervise front office staff including receptionistsconcierge and bellstaff.
  • Scheduleand manage staffing levels to ensure adequate coverage at alltimes.
  • Conductregular performance evaluations and provide feedback and coachingto teammembers.

OperationsManagement:

  • Overseethe daily operations of the front desk ensuring smooth andefficient checkin/checkoutprocesses.
  • Manageroom assignments and reservations to maximize occupancy andrevenue.
  • Ensurecompliance with hotel policies andprocedures.

FinancialResponsibilities:

  • Assistin the development and management of the front officebudget.
  • Monitorand control expenses ensuring adherence to financialtargets.
  • Handlebilling and payment processes ensuring accuracy andefficiency.

CommunicationandCoordination:

  • Coordinatewith other departments (housekeeping maintenance etc.) to ensureseamless guestexperiences.
  • Communicateeffectively with staff and management providing regular updates andreports.
  • Handlecorrespondence and communication with guests travel agents andbookingplatforms.

TechnologyandSystems:

  • Ensureproper use and maintenance of front office systems andsoftware.
  • Trainstaff on new technologies and systemupdates.
  • Troubleshootand resolve technical issues related to front officeoperations.

QualityAssurance:

  • Monitorguest feedback and implement improvements to enhance guestsatisfaction.
  • Conductregular inspections of the front office area to ensure cleanlinessandorganization.
  • Maintaina high standard of personal appearance andprofessionalism.

Benefits CareerGrowth
Front office administration