Trainee Global IT Support

2 weeks ago

Pune, India Konecranes Full time

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions.

Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English

Responsibilities are

  • Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.

  • Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.

  • Adopt IT processes and policies during day to day support.

  • Handling IT project activities assigned to you.

  • Identify and communicate the problem areas based on the incoming incidents.

  • Assistance during User Acceptance Test

What we expect from you:

IT skills

  • 0-1 years of experience in Windows environment.

  • Good knowledge of OS, Network and Applications.

  • Familiarity with iOS, Android, Windows and other mobile operating systems

  • Knowledge on SCCM is preferred.

  • Bachelors Degree in computer/IT field.

General skills

  • Customer Service Minded attitude.

  • Good Presentation and communication skills.

  • Ability to learn and share knowledge with other team members.

  • Be a good communicator and good listener within the team.

  • ITIL knowledge is preferred.

  • Ability to coordinate with multiple teams.

  • Willing to work in 24x7 shift environment.

What we offer to you

  • Insight to the IT Service Delivery.

  • Training on supporting latest IT technologies in software & hardware domain.

  • Work life balance.

  • Innovative and dynamic working environment.

  • The support of an excellent IT Service Delivery Team.

  • Possibility to work in leading crane building company with leading technology.

  • Competitive Salary.

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