Trainee, Global IT Technical Support

Company Description
Konecranes Information Technology organisation secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business opportunities.

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions.

Job Description
We are looking for IT Trainee to join our Global IT Technical Support team in Pune SP Infocity office.
Your key responsibilities:

• Manage all IT requests which are logged in IT-Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
• Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
• Adopt IT processes and policies during day-to-day support.
• Handling IT project activities assigned to you.
• Identify and communicate the problem areas based on the incoming incidents.
• Assistance during User Acceptance Test
• Awareness of ISO 14001 and 45001 standards

Qualifications
What should you bring?
IT Skills

• 0-1 years of experience in Windows environment
• Good knowledge of OS, Network and Applications
• Familiarity with iOS, Android, Windows and other mobile operating systems
• Knowledge on SCCM is preferred
• Bachelor's degree in computer/IT field

General Skills

• Positive & customer service-minded attitude
• Good presentation and interpersonal skills
• Ability to learn and share knowledge with other team members
• Be a good communicator and good listener within the team
• ITIL knowledge is preferred
• Ability to coordinate with multiple teams
• Willing to work in 24x7 shift environment

Additional Information

We offer our employees e.g.,

• Insight into the Global IT Service Delivery
• Training in supporting the latest IT technologies in software & hardware domain
• Work life balance
• Innovative and dynamic working environment
• The support of an enthusiastic IT Service Delivery Team
• Opportunity to work in a leading crane building company with leading technology
• Competitive Salary

Why join us?
Konecranes is a global company with history dating back to with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you can use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

Want to learn more about Konecranes IT and what your future colleagues have to say? Visit our IT career pages on

Interested?
If this sparked your interest, apply for the position via the Konecranes careers site. Please note that this vacancy is open until We appreciate early applications, as we will start interviewing on the go, and the position is filled when the suitable candidate is found.

Have questions?
Please reach out to Kanchan Mahajan, Global TA Specialist via kanchan.mahajan

*Konecranes moves what matters
. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.*