After Sales Customer Quality

6 days ago

Pune, India V2soft Full time

Hi all ,

Currently we are hiring for Product based company position regarding After Sales customer Quality .

Job Description :

Customer

AFTERSALES Customer Quality team

Input

Dealership & Aftersales services

  • Dealerships DID (Dealer Issue Detection) received through system

  • Dealerships WC (Warranty Claim) received through system

  • Dealership's CIR I/S (Country Issue Report Incident/Safety) received through system

Key Tasks

All India

  • Build excellent working relationship with all major stakeholders.

  • Respect work standards and contribute to continual improvement of Product quality

  • Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.

  • Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.

  • In depth investigation of safety issue, with speed and according to the rules.

  • Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis

  • Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market

  • Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.

  • Conduct weekly regular rituals with key stakeholders / regions on common topics.

  • Monitor and report on Key Performance Indicators (KPI's) to prevent occurrence of non-conformity relating to Product, Processes and System.

Tools used

  • MS Excel

  • Power point

  • Outlook

  • 7QC tools

  • 8D

  • Root cause analysis techniques

Output

  • Failure data analysis

  • Improving the Product Quality by controlling 3MIS & 12MIS failure trend.

Those who are interested can reach out to below email address

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