Application Support Engineer

3 weeks ago


Chennai, India Rapyuta Robotics Full time
Location: Chennai, IndiaRapyuta Robotics is an ETH Zurich startup headquartered in Tokyo that operates with a vision to become the global leader in making robots more accessible. We lead the pick-assist AMR market in Japan and are backed by Goldman Sachs, Sony, and Yaskawa as investors.We are opening a global hub in Chennai, an independent center to enable our global expansion. You will help build and lead one of the Robotics System and Reliability squads that plays a pivotal role in ensuring the highest standards of system reliability, rapid problem-solving, and technical support. The unit comprises DevOps Engineers, Site Reliability Engineers, Robotics Software Engineers, and Fullstack Engineers.

Mindset:

Customer-Centric: Prioritizes understanding and meeting customer needs, striving to exceed expectations.Effective Communicator: Conveys technical information clearly, fostering positive interactions with users.Problem Solver: Approaches challenges with a proactive and solutions-oriented mindset.Continuous Learner: Embraces a mindset of continuous improvement and stays curious about evolving technologies.Adaptability: Navigate fast-paced environments with flexibility, embracing change as an opportunity for growth.Results-Driven: Maintains a focus on achieving customer satisfaction and exceeding performance metrics.Detail-oriented: Pays careful attention to customer interactions and documentation for effective issue resolution.RequirementsApplication Support:Provide timely and effective support for applications, troubleshooting and resolving issues reported by clients.Collaborate with cross-functional teams to ensure the seamless functioning of the applications.Debugging and Troubleshooting:Utilize strong debugging skills to identify root causes of issues and implement effective solutions.Analyze logs and system outputs to diagnose and resolve technical problems.Issue Resolution:Connect the dots between different components of the system to resolve complex issues efficiently.Implement preventive measures to mitigate the recurrence of identified problems.Documentation:Maintain comprehensive documentation of support processes, troubleshooting steps, and issue resolutions.Contribute to the knowledge base for future reference and training purposes.

Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience as an Application Support Engineer or similar role.Strong proficiency in Linux system administration.Excellent debugging and problem-solving skills.Proficiency in scripting languages, particularly Python.Solid understanding of networking concepts.Ability to work collaboratively in a fast-paced environment.Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.



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