Application Support Engineer

2 weeks ago

Chennai, India Skuad Full time

About Skuad:


Imagine a world without boundaries, where companies effortlessly discover, hire, and manage talent, regardless of geographical constraints. Skuad brings this vision to life.


We're on a mission to democratize global talent and opportunities, making remote work accessible worldwide. Skuad empowers employers to effortlessly build, pay, and oversee exceptional global teams while handling the complexities of payroll, compliance, and taxation.


Our diverse, globally distributed team is passionate about fostering inclusive work cultures and enabling customers to thrive globally. Backed by leaders with over two decades of HR expertise, our goal is to create one million opportunities globally by 2027.


Having raised $15 million in Series A funding in Oct 2022, totaling $19 million with support from returning investors Beenext and Anthemis, we're committed to driving value, learning, and continuous improvement as a united global team.


We have an exciting opportunity with our Client:


About Company:


This is a role responsible for supporting Operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for supporting the Sales Operations and Customer Operations (Contract Management, Invoicing, Collections and Customer Support). The Business Operations Role works closely with the product heads, engineering heads, finance, customers & partners to achieve the objectives.


Job Description

The Application Support Engineer will be responsible for providing technical support

and troubleshooting assistance to our clients using our proprietary applications. The

ideal candidate will have a strong technical background, excellent problem-solving

skills, and a customer-focused mindset.

Responsibilities

● Provide technical support to clients using our software applications via phone, email,

chat, or in-person communication

● Troubleshoot and resolve issues related to our applications, including but not limited to

software bugs, configuration problems, and user errors

● Document and track support requests using our ticketing system, ensuring timely

resolution and accurate record-keeping

● Collaborate with other members of the support team to escalate complex issues and

coordinate resolution efforts

● Collaborate with development and QA teams to identify and resolve software bugs and

issues

● Assist in the testing and validation of software updates and new releases

● Communicate effectively with clients to ensure a positive support experience and

maintain high levels of customer satisfaction

● Identify opportunities for process improvement and contribute to the development of

support documentation and knowledge base articles.

● Stay current with industry trends and technologies to continuously improve technical

skills and knowledge

● Occasional evening or weekend work may be required to support client needs

Qualifications

● Bachelor’s degree in computer science, Information Technology, or a related field, or

equivalent work experience

● 3 – 4 years experience in a technical support role, preferably in a software or

application support environment

● Strong analytical and problem-solving skills, with the ability to troubleshoot complex

issues independently

● Excellent communication skills, both verbal and written, with the ability to explain

technical concepts to non-technical users

● Experience with ticketing systems and knowledge base tools preferred

● Familiarity with 2 or more areas below:

○ Front-end development framework (HTML/CSS/JS, React, ReactNative,Bootstrap)

○ Back-end development framework (NodeJS, ExpressJS)

○ Cloud platform (AWS and/or Azure)

○ Database technology (both SQL and NoSQL)

● Customer-focused mindset with a passion for delivering high-quality service

● Ability to work effectively in a fast-paced environment and manage multiple priorities

simultaneously

  • Application Support Engineer

    1 month ago

    Chennai, India Presidio Full time

    SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting change in the marketplace via...

  • Application Support Engineer

    1 month ago

    chennai, India Presidio Full time

    SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting change in the...

  • Application Support Engineer

    1 month ago

    Chennai, India Presidio Full time

    SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting change in the...

  • Application Support Engineer

    11 hours ago

    Chennai, India Chargebee Full time

    Summary: Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise. Responsibilities: As an Advanced Solution engineer, you will perform the below activities: Troubleshoot issues which the customer facing...

  • Lead Application Support Engineer

    2 days ago

    chennai, India DTCC Full time

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...

  • Lead Application Support Engineer

    2 days ago

    Chennai, India DTCC Full time

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...

  • Application Support

    4 weeks ago

    Chennai, India Virtusa Full time

    Application Support - CREQ187446 DescriptionJOB DESCRIPTIONSkill-Application SupportExperience: 5-7YrsRole: T3Responsibilities:Required Skills: Strong communication skills.Java, SQL, UNIX, DevOps concepts. Should be familiar with Application support kind of role, should have worked with multi-vendor set up, business users etcJob Description:Responsibilities:...

  • Application Support

    1 month ago

    Chennai, India Virtusa Full time

    Application Support - CREQ187446 Description JOB DESCRIPTION Skill-Application Support Experience: 5-7Yrs Ro le: T3 Responsibilities: Required Skills: Strong communication skills. Java, SQL, UNIX, DevOps concepts. Should be familiar with Application support kind of role, should have worked with multi-vendor set up, business users...

  • Application Support

    1 month ago

    chennai, India Virtusa Full time

    Application Support - CREQ187446 Description JOB DESCRIPTION Skill-Application Support Experience: 5-7Yrs Ro le: T3 Responsibilities: Required Skills: Strong communication skills. Java, SQL, UNIX, DevOps concepts. Should be familiar with Application support kind of role, should have worked with multi-vendor set up,...

  • Application Support

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Application SupportLocation: ChennaiRole Definition:Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.Key Responsibilities:Provide L1 support to global users.Classification of reported incidents, taking...

  • Application Engineer

    3 weeks ago

    chennai, India ADCI - Tamil Nadu Full time

    Are you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence by creating and enhancing tools, applications, and scripts to streamline application engineers' and operations' workflows, thus resolving operational challenges effectively? If so, we have the perfect job for you!The Books Shopping...

  • Application Engineer

    1 month ago

    Chennai, India ADCI - Tamil Nadu Full time

    Are you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence by creating and enhancing tools, applications, and scripts to streamline application engineers' and operations' workflows, thus resolving operational challenges effectively? If so, we have the perfect job for you!The Books Shopping...

  • Azure Cloud Engineer with Application Support expertise

    5 days ago

    Chennai, Tamil Nadu, India Cognizant Full time

    Azure Cloud Engineer with Application Support expertise Technical Skill Expectation: Expertise in Application Support knowledge Expertise in supporting and managing Cloud Infrastructure (Azure PaaS) Power Shell Scripting knowledge Good understanding of API, Web Services, Disaster Recovery, High Availability, Fail Over and Redundancy, Virtualization,...

  • Lead Application Support Engineer(Informatica)

    22 hours ago

    Chennai, India DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...

  • Application Support Engineer(Unix/SQL)

    22 hours ago

    Chennai, India DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...

  • Application Support Engineer

    2 days ago

    chennai, India LTIMindtree Full time

    Role : Application Support Engineer - PHP Hiring Location : Preference is Chennai if not then Mumbai/Pune/Bengaluru Any other details like shifts or other requirements? Second Shift 2:30 PM to 11:00 PM IST (Mon Fri) Grade looking for: 4-8 years Notice Period details : 30-45 Days Will there be a Client Round: Yes Mandatory Technical Skills: PHP, MySQL,...

  • Application Support Engineer

    3 days ago

    Chennai, India LTIMindtree Full time

    Role : Application Support Engineer - PHPHiring Location : Preference is Chennai if not then Mumbai/Pune/BengaluruAny other details like shifts or other requirements? Second Shift 2:30 PM to 11:00 PM IST (Mon Fri)Grade looking for: 4-8 yearsNotice Period details : 30-45 DaysWill there be a Client Round: YesMandatory Technical Skills: PHP, MySQL, LinuxNice to...

  • Application Support Engineer

    2 days ago

    Chennai, India LTIMindtree Full time

    Role : Application Support Engineer - PHPHiring Location : Preference is Chennai if not then Mumbai/Pune/BengaluruAny other details like shifts or other requirements? Second Shift 2:30 PM to 11:00 PM IST (Mon Fri)Grade looking for: 4-8 yearsNotice Period details : 30-45 DaysWill there be a Client Round: YesMandatory Technical Skills: PHP, MySQL, LinuxNice to...

  • Application Engineer II

    3 weeks ago

    chennai, India ADCI MAA 15 SEZ Full time

    At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. The Amazon Books team is seeking a Support Engineer to improve workflows, reduce manual workload through application development and process automation.The candidate will develop production applications and services to...

  • Application Engineer II

    3 weeks ago

    Chennai, India ADCI MAA 15 SEZ Full time

    At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. The Amazon Books team is seeking a Support Engineer to improve workflows, reduce manual workload through application development and process automation.The candidate will develop production applications and services to...