Application Support Engineer

4 weeks ago

Chennai, India Skuad Full time

About Skuad:


Imagine a world without boundaries, where companies effortlessly discover, hire, and manage talent, regardless of geographical constraints. Skuad brings this vision to life.


We're on a mission to democratize global talent and opportunities, making remote work accessible worldwide. Skuad empowers employers to effortlessly build, pay, and oversee exceptional global teams while handling the complexities of payroll, compliance, and taxation.


Our diverse, globally distributed team is passionate about fostering inclusive work cultures and enabling customers to thrive globally. Backed by leaders with over two decades of HR expertise, our goal is to create one million opportunities globally by 2027.


Having raised $15 million in Series A funding in Oct 2022, totaling $19 million with support from returning investors Beenext and Anthemis, we're committed to driving value, learning, and continuous improvement as a united global team.


We have an exciting opportunity with our Client:


About Company:


This is a role responsible for supporting Operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for supporting the Sales Operations and Customer Operations (Contract Management, Invoicing, Collections and Customer Support). The Business Operations Role works closely with the product heads, engineering heads, finance, customers & partners to achieve the objectives.


Job Description

The Application Support Engineer will be responsible for providing technical support

and troubleshooting assistance to our clients using our proprietary applications. The

ideal candidate will have a strong technical background, excellent problem-solving

skills, and a customer-focused mindset.

Responsibilities

● Provide technical support to clients using our software applications via phone, email,

chat, or in-person communication

● Troubleshoot and resolve issues related to our applications, including but not limited to

software bugs, configuration problems, and user errors

● Document and track support requests using our ticketing system, ensuring timely

resolution and accurate record-keeping

● Collaborate with other members of the support team to escalate complex issues and

coordinate resolution efforts

● Collaborate with development and QA teams to identify and resolve software bugs and

issues

● Assist in the testing and validation of software updates and new releases

● Communicate effectively with clients to ensure a positive support experience and

maintain high levels of customer satisfaction

● Identify opportunities for process improvement and contribute to the development of

support documentation and knowledge base articles.

● Stay current with industry trends and technologies to continuously improve technical

skills and knowledge

● Occasional evening or weekend work may be required to support client needs

Qualifications

● Bachelor’s degree in computer science, Information Technology, or a related field, or

equivalent work experience

● 3 – 4 years experience in a technical support role, preferably in a software or

application support environment

● Strong analytical and problem-solving skills, with the ability to troubleshoot complex

issues independently

● Excellent communication skills, both verbal and written, with the ability to explain

technical concepts to non-technical users

● Experience with ticketing systems and knowledge base tools preferred

● Familiarity with 2 or more areas below:

○ Front-end development framework (HTML/CSS/JS, React, ReactNative,Bootstrap)

○ Back-end development framework (NodeJS, ExpressJS)

○ Cloud platform (AWS and/or Azure)

○ Database technology (both SQL and NoSQL)

● Customer-focused mindset with a passion for delivering high-quality service

● Ability to work effectively in a fast-paced environment and manage multiple priorities

simultaneously

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