Team Lead- Central Processing Unit

8 hours ago

Gurugram, India IIFL Home Finance Full time

Role & responsibilities

  • Manage and Drive process of Central Disbursal Payment Checks
  • Drive process of Disbursal payment release
  • Storage management Unit including Document Dispatch To and Fro from Branches and Vendor
  • Storage vendor management
  • Outsourced process management and Liasoning with Vendor
  • Compliances as per Regulator such as CKYC, CERSAI, NESL etc
  • Insurance Process Management
  • Identify and analyse business processes to derive area of Improvements.
  • Design and Monitor SOPs for process and TAT adherence
  • Liasoning within team to achieve SOP standards
  • Customer Service request tracking and closure within TAT.
  • Continuous improvements and monitoring target/IPM achievements for self and team.
  • Identifying process changes and system changes and conclude BRDs and UATs
  • Identify need and Drive RPA implementation and system changes/enhancements and implementation to manage business.
  • Manage audits for function/related functions
  • Manage reports/ Mis as necessitated for process monitoring and reporting purposes

Preferred candidate profile

  • Central Front end Operations Management including but not limited to Disbursal, compliances, storage management, audits and stat reporting.
  • Process & Domain Knowledge
  • Excellent communication and reporting skills
  • Proactive, co-operative and supportive team player
  • Ability to work to deadlines
  • Planning & analytical skills

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