Global Delivery Head

2 weeks ago

bangalore, India Saaki Argus & Averil Consulting Full time

About the Client:


A leading IT MNC conglomerate


Roles & Responsibilities:

  • Overseeing a substantial portfolio in the remote infrastructure delivery management
  • Overall responsible for delivery and P&L of the BU
  • Managing end-to-end processes for large programs, from account creation and farming to ongoing sustenance through continuous improvements and the addition of business value to clients
  • Establishing and enforcing performance standards and measurements set by Operations Maturity teams to enhance ongoing service delivery and achieve delivery efficiency
  • Taking ownership of Service Management processes, tools, and disciplines, ensuring their consistent application across all aspects of contract delivery
  • Developing and implementing effective strategies for the Operations Division, including resource management and ensuring timely completion of assignments within specified timelines
  • Leading and driving people management processes, encompassing career planning, training and certification, rewards and recognition, and fostering employee engagement
  • Being accountable for Transformation and Service Improvement programs aimed at enhancing overall service delivery and operational efficiency.


Leadership Competencies:

  • Proficient in navigating complex technical negotiations, fostering enduring agreements and commitments with team members, customers, and consultants.
  • Proven expertise in team building, cultivating a collaborative and high-performing work environment.
  • Proven track record in managing onsite delivery engagements, demonstrating adeptness in meeting client expectations and ensuring project success.
  • Strong skills in multiple stakeholder management, ensuring effective collaboration and communication across diverse project participants.
  • Experience in engaging with customers while in an offshore delivery role, showcasing the ability to build and maintain client relationships remotely.


Professional Background:

  • Possesses a minimum of 18 years of professional experience, with at least 7 years dedicated to Operations and Delivery Management in the realm of Infrastructure Management Services for large-scale accounts.
  • Demonstrated success in overseeing the delivery of Infrastructure Management Services, ensuring operational excellence and client satisfaction.


Educational Qualifications:


Holds a Graduate or Postgraduate degree in any discipline, complemented by substantial experience in Infrastructure Management Services Delivery Management.



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