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Global Delivery Head
6 months ago
About the Client:
A leading IT MNC conglomerate
Roles & Responsibilities:
- Overseeing a substantial portfolio in the remote infrastructure delivery management
- Overall responsible for delivery and P&L of the BU
- Managing end-to-end processes for large programs, from account creation and farming to ongoing sustenance through continuous improvements and the addition of business value to clients
- Establishing and enforcing performance standards and measurements set by Operations Maturity teams to enhance ongoing service delivery and achieve delivery efficiency
- Taking ownership of Service Management processes, tools, and disciplines, ensuring their consistent application across all aspects of contract delivery
- Developing and implementing effective strategies for the Operations Division, including resource management and ensuring timely completion of assignments within specified timelines
- Leading and driving people management processes, encompassing career planning, training and certification, rewards and recognition, and fostering employee engagement
- Being accountable for Transformation and Service Improvement programs aimed at enhancing overall service delivery and operational efficiency.
Leadership Competencies:
- Proficient in navigating complex technical negotiations, fostering enduring agreements and commitments with team members, customers, and consultants.
- Proven expertise in team building, cultivating a collaborative and high-performing work environment.
- Proven track record in managing onsite delivery engagements, demonstrating adeptness in meeting client expectations and ensuring project success.
- Strong skills in multiple stakeholder management, ensuring effective collaboration and communication across diverse project participants.
- Experience in engaging with customers while in an offshore delivery role, showcasing the ability to build and maintain client relationships remotely.
Professional Background:
- Possesses a minimum of 18 years of professional experience, with at least 7 years dedicated to Operations and Delivery Management in the realm of Infrastructure Management Services for large-scale accounts.
- Demonstrated success in overseeing the delivery of Infrastructure Management Services, ensuring operational excellence and client satisfaction.
Educational Qualifications:
Holds a Graduate or Postgraduate degree in any discipline, complemented by substantial experience in Infrastructure Management Services Delivery Management.
