Head of Operations

4 months ago


Mumbai Metropolitan Region, India AISHWARYA ARCHITECTS Full time

Location: Mumbai

Experience: 15-16 years in interior business, with 5-6 years managing operations

About the Role:

We are seeking a dynamic and experienced Head of Operations to oversee our daily interior operations. The ideal candidate will have a strategic mindset, strong leadership skills, and a comprehensive understanding of the interior business. This role involves designing SOPs and policies, managing project execution, and ensuring a positive customer experience.


Key Responsibilities:

Operations Strategy:

  • Formulate and implement the operations strategy for the business.
  • Design policies that align with the overall business strategy.
  • Implement efficient processes and standards.

Project Management:

  • Oversee the execution of interior projects across various cities.
  • Implement an effective project management framework to monitor projects.
  • Ensure projects are completed within schedules while meeting client needs, business objectives, and design guidelines.
  • Manage project deliverables, including risk allowance and changes/variations.
  • Foster teamwork among all project stakeholders.

Customer Service and Retention:

  • Coordinate customer service operations to ensure a positive customer experience.
  • Find ways to enhance customer retention.

Technology Implementation:

  • Oversee and coordinate the implementation of technology solutions to improve operations.

Vendor and Stakeholder Management:

  • Manage contracts and relationships with customers, vendors, partners, and other stakeholders.
  • Guide and coordinate with vendors and business partners through project completion.

Quality Assurance and Risk Management:

  • Evaluate risk and lead quality assurance efforts.
  • Ensure compliance with all relevant standards and regulations.

Financial Oversight:

  • Oversee expenses and budgeting to help the organization optimize costs and benefits.
  • Report on operational performance and suggest improvements.

Team Leadership:

  • Mentor and motivate teams to achieve high productivity and engagement.
  • Provide leadership and guidance to ensure effective team coordination and collaboration.


Qualifications:

  • Bachelor's degree from a premier institution; advanced degree preferred.
  • Minimum of 15-16 years of experience in the interior business, including 5-6 years managing operations.
  • Excellent knowledge of project management, including planning, scheduling, resource management, and operations.
  • Proficiency in data analytics and reporting.
  • Outstanding communication and negotiation skills.
  • Exceptional organizational and leadership abilities.
  • Strong analytical mind with a problem-solving aptitude.


Skills and Requirements:

  • Proven experience in designing and implementing SOPs and policies.
  • Ability to oversee complex projects and deliver them on time and within budget.
  • Strong understanding of the interior business landscape and market dynamics.
  • Excellent problem-solving skills and strategic thinking.
  • Ability to foster teamwork and coordinate with diverse teams and stakeholders.

If you are a strategic leader with a passion for excellence in interior operations, we encourage you to apply.


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