Regional Sales Manager
2 days ago
Position Title: Regional Sales Manager
Department:
Sales and Distribution
Work Location:
Regional office
Grade:
M3/ M4
Travel Required:
Yes(50%)
Reporting to:
Administrative:
Regional Manager
Reported by:
ASMs
Functional:
Regional Manager
Category Head
Educational Qualification:
Graduate and MBA in Sales/ Marketing
Experience:
8 – 12 years
Any additional requirement:
Purpose of the Position (Job Summary)
The purpose of this position is to drive sales in the specific sub-region to meet AOP targets by implementing trade promotions, ensuring stock availability, distributor expansion, etc.
Key Roles and Responsibilities
Financial
- Sales strategy: Design & execute sales strategies defined for each sub-category and state to ensure month-on-month achievement of sales target (value and volume). The RSM is responsible for overall sales in his assigned territory.
- New product launches : Ensure revenue from sales of new products as per AOP target
- Distributor expansion: Drive incremental revenue from distribution expansion
Customer Orientation
- Distributor calls: Conduct calls as per the agreed plan with each distributor. Review call cycle, reporting (weekly) on calls made and stock ordered for the team
- Distributor management: Build and maintain distributor relationships to grow regional sales
- Marketing: Work closely with distributors to develop & execute annual plan for promotions, advertising campaigns and retailer meets; Coordinate with the Marketing team to ensure that distributors are fully aware of and support planned promotions
- Merchandising: Provide merchandising assistance (i.e., through point of sale material, brochures, etc.) and advice to distributors in order to maximise sales
- Distributor investments: Ensure distributors have appropriate investments to cater to market needs (stock levels, credit, salesmen, etc.)
- Complaints management: Resolve product issues (such as recurring faults) at distributor level, arranging credits, replacement stock as required and providing feedback to Brand Managers for recurring issues; Ensure timely settlement of distributor issues like pending schemes/ discounts/ reversal of debit note, etc.
- Product intelligence: Provide support to develop products as per region's demands
- Exception approvals: Authorise and allocate transit damage rebates and credits effectively and within Company guidelines in order to maintain a positive relationship with distributors and maximise profitability. Report any exceptions to the Regional Manager
- Market metrics: Track distributor order fulfilment of demand generated from Retailers by the field force
- Competitor benchmarking: Benchmark market/ competitor best practices through ASMs & derive actionable recommendations from the same
- Distributor appointment: Scouting and appointing new distributors as per defined norms
- Distributor onboarding: Ensuring distributor gets all relevant post appointment support
- Distributor exclusivity: Ensuring adherence of exclusivity to Relaxo by designated exclusive distributors
People Orientation
- Market expansion: Motivate & lead ASMs & SOs to establish coverage, distribution and display objectives to meet Sales targets
- Targets: Cascade targets for team & provide necessary support such as coaching, feedback, training & development to meet targets
- Trainings: Provide inputs on training needs for the team to Regional Manager/ HR
- Recruitment: Recruit and develop team members. Support HR in creation of a talent pipeline to ensure business continuity in case of attrition
- Mentorship and supervision: Mentoring, coaching and supervising the work of ASMs
Internal Business Process
- Sales planning: Overseeing creation of monthly/ weekly/ daily distributor-wise, sub category-wise sales plan for the month
- Collections: Track & minimize average outstanding at end of each month as a % of month's sales
- Balanced billing: Improve sales billing phasing to reduce month end skew
- Channel partner engagement: Drive distributor/ retailer engagement and scale up efforts to increase number of participating distributors/ retailers
- Market working plan adherence: Ensure adherence to market working plan for self & team. Report regularly to Regional Manager
- Distributor quality tracking: Review quality of distribution by tracking the range of articles billed out of the identified focus articles and target fulfilment
- Scheme success : Maximizing enrolment into trade schemes
- Stock availability: Ensure improvement in article wise stock availability
- Process sanctity: Ensure adherence to key sales processes
- Distributor-retailer mapping: Prepare territory-wise distributor to retailer mapping records and ensuring adherence
- Sales forecasting: Provide inputs to Regional Manager for accurate & timely sales forecasts
- Reviews: Conduct and attend timely reviews as per sales governance model
- Documentation from distributors: Collect no pending issue letter from distributors on quarterly basis
Competencies
Technical/ Functional
Behavioral
- Sales planning
- BTL implementation
- Distributor management/ engagement
- Product knowledge
- Customer Focus
- Collaboration
- Adaptability
- Result orientation
- Execution excellence
Key Result Areas
Quantitative
Qualitative
- % Target achievement on AOP for the sub-region
- % revenue contribution from NPDs
- Average outstanding at end of each month as % of month's sales
- Incremental revenue from distribution expansion
- (Billing in last 3 days/Total Billing) averaged over four quarters
- Attrition
- # of participating distributors/ retailers in promotions/ engagement programs
- % adherence to monthly market working plan (self & team)
- % Improvement in forecast accuracy
- Salesforce effectiveness
- Distributor coverage expansion
- On time target cascade for team
Key Stakeholder Management
Internal
External
- Marketing/ Brand team
- NPD
- Production Planning & Logistics
- Sales Support
- Distributors
- Retailers
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