CSR QA Lead/Trainer Full-Time

2 weeks ago


jaipur, India HyreFox Consultants Full time

• Work with supervisors and management to ensure that all the associates are meeting the quality standards.

• Monitor Chats / Voice / Email as per audit forms & identify Fatal & Non-fatal errors.

• Identifying historical trends through data analysis to identify agent training needs.

• To conduct regular Feedback sessions for Agents.

• Publish daily, weekly & monthly Quality Reports.

• To conduct calibration sessions with operations and training team.

• Conduct quality improvement sessions for agents

• Define SOPs as per process updates/product developments & cascade to team.

• Identify product changes basis transaction audits.

Other Details

Keywords : .
  • CSR - QA Full-Time

    1 month ago


    jaipur, India HyreFox Consultants Full time

    - Participates in design of call monitoring formats and quality standards.  Performs call monitoring and provides trend data to site management team.  Uses quality monitoring data management system to compile and track performance at team and individual level.  Performs monitors of customer care email responses.  Participates in...


  • Jaipur, India HyreFox Consultants Full time

    Candidate Experience:Candidate should have worked on JAVA, selenium, appium, TestNG.7-10 Years of exp in automation & manual testing, team handling experience.Preferred Qualification:B.Tech/ B.E-Computer Science/ MCARequired Competencies:7-10 years of experience testing applications and writing automated test cases using Selenium, Appium, TestNG,...


  • jaipur, India HyreFox Consultants Full time

    Candidate Experience:  Candidate should have worked on JAVA, selenium, appium, TestNG.  7-10 Years of exp in automation & manual testing, team handling experience. Preferred Qualification: B.Tech/ B.E-Computer Science/ MCA Required Competencies: 7-10 years of experience testing applications and writing automated test cases using...


  • Jaipur, India HyreFox Consultants Full time

    Job Description – QA Engineer (Life 400)KNOWLEDGE/EXPERIENCE• Good Knowledge of insurance and products and processes• Well versed in Life400, imaging systems & MS office software applications• Business analysis, problem solving & facilitation skills• Experience as User Acceptance Tester or Business Analyst in a Life insurance or Healthcareinsurance...


  • Jaipur, India HyreFox Consultants Full time

    Whatwill you need:·Createdetailed, comprehensive, and well-structured test plans and test cases·Estimate,prioritize, plan and coordinate QA activities·Identify,record, document thoroughly, and track bugs·Performintegrity and regression testing using a combination of manual and automated techniques·Identifyand implement opportunities to improve the QA...


  • jaipur, India HyreFox Consultants Full time

    Candidate Experience:  The candidate should have worked on manual testing, grey box testing, automation testing(is a plus), ISTQBcertification(is a plus).  Preferred Qualification: B.Tech/ B.E-Computer Science/ MCA Required Competencies: Experience writing/debugging functional and reliability test suites for Web, Mobile, and backend...


  • Jaipur, India HyreFox Consultants Full time

    About the RoleWe are looking for a Quality Assurance Engineer to develop and execute exploratory, regression & functional tests as well as automated tests in order to ensure product quality. As a QA Engineer, you will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified,...


  • jaipur, India HyreFox Consultants Full time

    Whatwill you need: ·Createdetailed, comprehensive, and well-structured test plans and test cases ·Estimate,prioritize, plan and coordinate QA activities ·Identify,record, document thoroughly, and track bugs ·Performintegrity and regression testing using a combination of manual and automated techniques ·Identifyand implement opportunities...


  • jaipur, India HyreFox Consultants Full time

    About the Role We are looking for a Quality Assurance Engineer to develop and execute exploratory, regression & functional tests as well as automated tests in order to ensure product quality. As a QA Engineer, you will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified,...

  • Senior QA Engineer

    4 days ago


    Jaipur, India HyreFox Consultants Full time

    Prefered Qualification:B.Tech/ B.E-Computer Science/ MCA.Required Competencies:Experience testing applications and writing automated test cases using Selenium, Appium, TestNG, Java.Experience writing/debugging functional and reliability test suites for Web, Mobile, and backend Web Series.Experience with scripting, tool development, and automation.Knowledge...


  • jaipur, India HyreFox Consultants Full time

    Job Description – QA Engineer (Life 400)  KNOWLEDGE/EXPERIENCE • Good Knowledge of insurance and products and processes • Well versed in Life400, imaging systems & MS office software applications • Business analysis, problem solving & facilitation skills • Experience as User Acceptance Tester or Business Analyst in a Life insurance or...

  • Software Engineer

    4 weeks ago


    Jaipur, India HyreFox Consultants Full time

    ResponsibilitiesCreate detailed, comprehensive, and well-structured test plans and test casesEstimate, prioritize, plan and coordinate QA activitiesIdentify, record, document thoroughly, and track bugsPerform integrity and regression testing using a combination of manual and automated techniquesIdentify and implement opportunities to improve the QA...

  • Senior QA Engineer

    2 weeks ago


    jaipur, India HyreFox Consultants Full time

    Prefered Qualification:  B.Tech/ B.E-Computer Science/ MCA. Required Competencies: Experience testing applications and writing automated test cases using Selenium, Appium, TestNG, Java. Experience writing/debugging functional and reliability test suites for Web, Mobile, and backend Web Series. Experience with scripting, tool development,...

  • Software Engineer

    1 month ago


    jaipur, India HyreFox Consultants Full time

    Responsibilities Create detailed, comprehensive, and well-structured test plans and test cases Estimate, prioritize, plan and coordinate QA activities Identify, record, document thoroughly, and track bugs Perform integrity and regression testing using a combination of manual and automated techniques Identify and implement opportunities to...

  • CSR Analyst Full-Time

    1 month ago


    jaipur, India HyreFox Consultants Full time

    ood Written/Communication ENGLISH - 2+ YEars Experience - Should have worked on US calling process 1. Directly clients call as necessary to resolve stuck issues identified. 2. Respond responsibly and effectively to at least a certain section of Zendesk tickets or chats EVEN BEFORE our US team shows up at 8 am. (Eg New Damage claim. Respond: So...

  • CSR Analyst Full-Time

    4 weeks ago


    Jaipur, India HyreFox Consultants Full time

    ood Written/Communication ENGLISH- 2+ YEars Experience- Should have worked on US calling process1. Directly clients call as necessary to resolve stuck issues identified.2. Respond responsibly and effectively to at least a certain section of Zendesk tickets or chats EVEN BEFORE our US team shows up at 8 am. (Eg New Damage claim. Respond: So sorry, Pictures...

  • Bpo Trainer

    1 month ago


    Jaipur, India ONIQ SERVICES PRIVATE LIMITED Full time

    We are looking for Min 1 year experience in BPO ( Call Centre ) as a "TRAINER"Role - BPO TrainerLocation - Mansarovar, JaipurCTC - 3.5 LPA maxRole - BPO TrainerLocation - Mansarovar, JaipurCTC - 3.5 LPA maxRole - BPO TrainerLocation - Mansarovar, JaipurCTC - 3.5 LPA max Role - BPO Trainer Location - Mansarovar, Jaipur CTC - 3.5 LPA max **Job Types**:...

  • Trainer Full-Time

    3 weeks ago


    jaipur, India HyreFox Consultants Full time

    Females only. Work Locations: Jaipur/ Jodhpur/ Udaipur/ Bikaner/ Sikar/ Dholpur Qualifications: Graduate and above from Nursing, Home Science, and other similar fields with working knowledge of MS Office. Experience in a similar capacity can be an added advantage Good communication skills and comfortable working with school children as...


  • jaipur, India HyreFox Consultants Full time

    ·Looking for hands-on Salesforcerelease management experience ·Experience in working with SFDX & GitHub is must. ·Planning and executing releasemanagement activities on the engagement ·Lead and co-ordinate theGo-Live activities including the cut-over planning, execution of the deploymentplans and checklists. ·Communicate release...

  • Tech Lead Full-Time

    4 weeks ago


    Jaipur, India HyreFox Consultants Full time

    Job Description:We are seeking a highly experienced and talented Project Head to lead our development team. With over 10 years of experience in software development and project management, you will play a crucial role in ensuring the successful delivery of our projects. Your expertise in React JS, Node JS, PostgreSQL, Jira, GitHub, Docker, Kubernetes,...