Local Account Manager

A culture of purpose: Where will your BCD M&E career take you? As perfectionists, artists, strategic thinkers, and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy?

The Local Account Manager is responsible and accountable for retention, strategic development, and management of all assigned markets in delivering the account management function. Responsibility also includes providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence.

The Local Account Manager demonstrates industry knowledge while possessing experience in project management, program implementation, client management and meeting technology.

Essential Duties and Responsibilities:

Job Specific Essential Duties & Responsibilities:

• Ensure sound knowledge of client contracts and obligations, SMMP knowledge acquisition and concept.
• Develop annual business plan in alignment to regional strategy to elevate local relationship and move towards status of strategic partner
• Design and execute on local business plans, provide both strategic and tactical operational input that supports local account development, retention and growth.
• Provide guidance and support to the client during change management processes, steering and influencing the decision-making process to achieve desired outcomes.
• Monthly report on program spend, savings and profitability monitor all clients key income drivers and report forecast variances
• Monthly, quarterly and annual business and operations performance reviews
• Review local client account P&L, drive improvement plans, lead commercial discussions and prepare proposals around pricing adjustments due to material change.
• Work effectively and efficiently with both internal support teams and external local client teams. Primary client contact and liaison with internal support teams for local escalated customer service issues
• Continually evaluate, communicate, measure, and monitor client expectations and service level requirements, accountable to adjust/modify appropriately where needed
• Maximize all opportunities into client company preferred venues while ensuring visibility to commission rates to secure and negotiate enhanced levels where applicable.
• Monitor preferred supplier usage and ensure team enters supplier spend accurately and timely within meeting technology.
• Stay abreast and communicate industry trends, benchmarks, process improvements, strategic plans and BCD M&E products and services to support client needs.
• Support any new implementations by leading the project implementation process
• Encouraging relationship building between operation team members and client stakeholders
• Able to support travel and meetings account management
• This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

Key Contacts / Relationships:

Internal:

Key operations and sales/account management (if applicable) personnel.

External:

Clients

Industry contacts including suppliers

Education / Knowledge / Experience: (Subject to local laws and practices)

Essential:

• Minimum of eight (5) years experience in incentives, event planning and/or program management.
• Minimum of five (5) years experience in building and managing budgets and overall client financial performance.
• Minimum of five (5) years experience in account/client management
• Minimum five (5) years of operational management experience.
• Proficiency in Microsoft Office applications.
• Effective organizational and time management skills
• Ability to respond to change
• Excellent oral and written communication skills, including public speaking and presentations
• Thinking innovatively, strategically and conceptually
• Problem solving, anticipating, initiating and resolving customer or vendor issues
• Up to 25% Travel required

Preferred:

• Bachelors degree strongly preferred
• CMP or CMM certification strongly preferred
• Experience in managing SMMP programs
• Business travel experience