Principal Client Partner

3 weeks ago


Bengaluru, Karnataka, India Stealth Startup Full time

Role OverviewAs a Senior Client Partner, you will lead a team of Client Partners while directly managing strategic customer relationships. You'll be responsible for driving value realization, retention, and growth across a portfolio of high-impact accounts. By mentoring your team and guiding strategic engagements, you'll ensure alignment between our solutions and customer business priorities, while fostering long-term partnerships and measurable outcomes.Ideal candidates have strong leadership skills, deep business and commercial acumen, and a track record of managing complex, consultative relationships—preferably with experience in management consulting or enterprise SaaS.Key ResponsibilitiesProduct Adoption & Value DeliveryLead discovery and exploratory conversations with the client to uncover pain points, challenges and needs to customise solutionsServe as the primary point of contact for assigned clients, ensuring our solutions drive measurable business outcomes.Translate client goals and challenges into actionable plans that align with our offerings.Drive product adoption and deliver ROIAccount Retention & GrowthManage renewal conversations by proactively demonstrating ROI, mitigating churn risks and building stakeholder alignment.Identify and drive cross-sell and upsell opportunities through strategic



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