Cloud Support Engineer

2 days ago

bangalore, India AWS India - Karnataka Full time
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services Private Limited (AWS India) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.
With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.
We are seeking people with strong Database and Linux skills to join growing Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon teams in India to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services
A day in the life
First and foremost this is a customer support role – in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

- Bachelor's degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience in Database Administration- Oracle/PostgreSQL (Installation, Configuration, Backup/Recovery, High Availability, Replication, monitoring etc.);DB performance tuning and troubleshooting
- Basic knowledge on Linux fundamentals; Basic knowledge on networking fundamentals

PREFERRED QUALIFICATIONS

- Experience with DB Query Analyzers, query tuning/slow query optimization etc. ;Exposure to Virtualization technologies (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, RDS, Dynamo DB
- Exposure to security concepts and best practices; Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network;Experience in managing full application stacks from the OS up through custom applications
- Monitoring and troubleshooting tools

  • Cloud Support Engineer

    1 month ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Associate Technical Support Engineer

    4 weeks ago

    bangalore, India Cloud Software Group Full time

    Grow at ShareFile So how can you contribute as part of the ShareFile team? We are searching for someone who can help us make a little magic for our customers and their clients every day. We want someone who will focus on in-depth problem analysis of the company's product and its integration into customer environments using troubleshooting skills and...

  • Cloud Support Engineer

    3 months ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, India (AWS, India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to...

  • Cloud Support Engineer

    3 weeks ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, India (AWS, India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to...

  • Cloud Support Engineer

    3 months ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer

    3 weeks ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer

    1 week ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Support Engineer(Networking)

    1 week ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Support Engineer

    5 days ago

    bangalore, India AWS India - Delhi Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run...

  • Cloud Support Engineer

    3 days ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Presales Engineer

    3 months ago

    bangalore, India Banyan Cloud Full time

    Who are we?About USBanyan Cloud is a US-based Cyber Security Product Development Company, headquartered in San Jose, California, USA, which owns the SaaS product “Banyan Cloud”, First of its kind Cyber Security Platform, which simplifies the code to cloud security for multi cloud and multi technologies.It's a once-in-a-lifetime opportunity to join our...

  • Presales Engineer

    3 weeks ago

    bangalore, India Banyan Cloud Full time

    Who are we?About USBanyan Cloud is a US-based Cyber Security Product Development Company, headquartered in San Jose, California, USA, which owns the SaaS product “Banyan Cloud”, First of its kind Cyber Security Platform, which simplifies the code to cloud security for multi cloud and multi technologies.It's a once-in-a-lifetime opportunity to join our...

  • Cloud Support Engineer

    3 months ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer

    3 weeks ago

    bangalore, India AWS India - Karnataka Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer

    1 month ago

    bangalore, India BETSOL Full time

    Description :Roles & Responsibilities:• CSE will be responsible to monitor the Cloud Infrastructure and respond to any issues. • Expected to learn DevOps Skills on work • Responsible to provide timely and effective resolutions to the customer tickets.• Responsible to Interact with Dev Team to coordinate on the customer tickets.•...

  • Data Engineer

    3 weeks ago

    Bangalore, India CLOUD RAPTOR INDIA DIGITAL SERVICES Full time

    About the job:About us :- At Cloud Raptor, we specialise in providing scalable and efficient solutions to businesses across many industries.- Focused on cloud technologies and technical expertise, we help organisations navigate the ever-changing landscape of the digital era.- With dedicated Centres of Excellence across the globe, we are enabled to deliver...

  • Data Engineer

    1 month ago

    Bangalore, India CLOUD RAPTOR INDIA DIGITAL SERVICES Full time

    About the job:About us :- At Cloud Raptor, we specialise in providing scalable and efficient solutions to businesses across many industries.- Focused on cloud technologies and technical expertise, we help organisations navigate the ever-changing landscape of the digital era.- With dedicated Centres of Excellence across the globe, we are enabled to deliver...

  • Technical Support Engineer

    3 weeks ago

    bangalore, India ZEISS India Full time

    About the Role:As a Technical Support Engineer for contact center solutions at ZEISS, you'll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include:Technical Expertise:Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues...

  • Technical Support Engineer

    2 months ago

    bangalore, India ZEISS India Full time

    About the Role:As a Technical Support Engineer for contact center solutions at ZEISS, you'll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include:Technical Expertise:Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues...

  • Software Engineering Manager

    4 days ago

    bangalore, India Cloud Raptor Full time

    About us: At Cloud Raptor , we specialise in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organisations navigate the ever-changing landscape of the digital era. With dedicated Centres of Excellence across the globe, we are enabled to deliver comprehensive,...