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ServiceNow ITOM Solution Designer_ with AIOps

2 months ago

bangalore, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

We have an opening for the position of ServiceNow ITOM Solution Designer - PAN India for our client.

Total years of relevant experience: 8+years and 10+ years

Location: PAN India


Job Description: ServiceNow ITOM Solution Designer

Experience and Skills Required:

  • ServiceNow ITOM Expertise: Demonstrated experience in solution design within the ServiceNow ITOM space, with a strong focus on Service Mapping and Event Management.
  • Event Management Expertise: Solid understanding of event analysis and in-depth knowledge of the Event Management module in ServiceNow.
  • CMDB Knowledge: Proficiency in using the CMDB Query Builder and a deep understanding of Service Impact Analysis concepts.
  • Service Management Processes: In-depth knowledge and hands-on experience with key Service Management processes such as Incident Management, Knowledge Management, Change Management, and Problem Management.
  • Telecommunication Industry Experience: Background in the Telecommunications industry, particularly within the OSS (Operations Support Systems) domain. Experience in BSS (Business Support Systems) is beneficial but not mandatory.
  • Knowledge of Industry Models: Familiarity with TNI (Telecom Network Inventory) Model and OMT
  • Stakeholder Management: Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • AIOps Implementations: Prior experience in AIOps (Artificial Intelligence for IT Operations) implementations is desirable but not essential.
  • Leadership Role: Act as a technical lead or architect, providing strategic guidance and oversight to a team of developers and engineers.
  • Team Leadership: Lead the team in designing and implementing robust ServiceNow ITOM solutions,