ServiceNow ITOM Technical Lead

4 weeks ago


Bangalore, India SAN Engineering Solutions Full time

Job Role: ServiceNow ITOM Solution Designer.

Key Responsibilities:
- Design and implement robust ServiceNow ITOM solutions.
- Lead the team in solution design within the ServiceNow ITOM space, focusing on Service Mapping and Event Management.
- Develop and maintain a solid understanding of event analysis and the Event Management module in ServiceNow.
- Utilize the CMDB Query Builder and leverage Service Impact Analysis concepts to drive business value.
- Collaborate with cross-functional teams to implement key Service Management processes such as Incident Management, Knowledge Management, Change Management, and Problem Management.

Requirements:
- 4-6 years of experience in ServiceNow ITOM, with a background in the Telecommunications industry, especially within the OSS domain.
- Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.



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