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Customer Success Executive
4 weeks ago
Customer Support Executive – Supply6 Location: (Specify Location or Remote) Job Type: Full-Time Experience: (Entry-Level/1-2 Years Preferred) About Supply6: Supply6 is a fast-growing nutrition brand dedicated to providing high-quality, convenient, and nutritious solutions. We prioritize customer satisfaction and aim to provide a seamless shopping experience through exceptional support and service. Job Responsibilities:
• Handle customer inquiries via calls, emails, and chat regarding orders, products, and services.
• Assist customers with order tracking, refunds, exchanges, and complaints.
• Provide product information and guidance, including usage instructions and benefits.
• Address issues related to payments, shipping, and product availability.
• Maintain a professional and empathetic approach while resolving customer concerns.
• Encourage prepaid orders and repeat purchases by offering discounts and promotional offers.
• Coordinate with internal teams to resolve order or delivery-related concerns.
• Maintain records of customer interactions and feedback for process improvements. Requirements:
• Strong communication skills in English and (local language, if applicable).
• Experience in customer service, preferably in e-commerce or nutrition/health industry.
• Ability to handle multiple queries efficiently and professionally.
• Problem-solving skills and a customer-first mindset.
• Basic knowledge of CRM software and order management systems is a plus. Benefits:
• Competitive salary and incentives.
• Growth opportunities in a fast-growing brand.
• Employee discounts on Supply6 products.
• A dynamic and customer-focused work environment. If you are passionate about helping customers and want to be part of a growing brand, apply now
Job Type: Full-time
Pay: ₹25, ₹28,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Hindi,English,Kannada (Preferred)
Work Location: In person
Application Deadline: 15/09/2025
Expected Start Date: 15/09/2025
