Director - Performance Delivery

3 weeks ago

bangalore, India Fidelity Investments Full time

Job Description:

Job Title : Director – Performance Delivery

As a Performance Delivery (PD) Director you'll be an individual contributor delivering business assessments and operating model transformation. The incumbent will have an entrepreneurial spirit while leading significant, cross-functional projects. There will be a heavy emphasis on aligning people, process, and technology initiatives while routinely using significant judgement on sophisticated business problems requiring advanced understanding of the business areas involved. A broad understanding of multiple subject areas is required to proactively navigate across functions to influence priorities, timeline, and expectations. You will regularly interact with business leaders and their teams to deploy solutions to drive impactful business value.

The Team

Performance Delivery is a Center of Excellence is chartered with the goal of development and deployment of leading practices and solutions within Fidelity Investments Workplace Investing (WI) and Healthcare Group (HCG) business units. We partner with Sales, Service, and Transaction Processing core functions and many supporting functions to deliver better outcomes across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. The experience gained and network developed while working cross-functionally improves the team’s capabilities and brand as corporate athletes, supporting Fidelity’s commitment to firm mobility.

PD delivers measurable value by offering industry-leading business performance capabilities delivered by outstanding talent that are highly collaborative with our business partners. The best-in-class talent on the team adopts a culture of associate ownership of the Performance Delivery practice and shared accountability of the functional business goals and objectives. Each team member plays a meaningful role in building the team’s bench strength, standards and practices, efforts toward diversity and inclusion goals, and career development. And they have fun doing it

The Expertise You Have

Operating model design, redesign, and improvement – familiarity of six sigma, lean, agile, and quality management methodologies

Project execution and delivery – bias for action measuring success on positive business outcomes through delivery of sophisticated projects and programs

Facilitating process and technology integration with experts

Financial Services / Benefits Outsourcing industries experience is a plus

Bachelor's degree

The Skills that are Key to this Role

Autonomy and ownership – takes the lead, is responsible for the outcome, and partners across the organization to influence all levels of management and peers

Problem-solving – understand objectives and bring innovative, yet realistic solutions

Organizational change – influential leadership with refined organizational intuition

Curiosity – learn and uncover the root of exciting and often ambiguous business situations through respectful questioning, research, and investigation

Business value analysis and financial modeling skills – including cost analysis, value frameworks, data analysis, critical thinking, modeling, and data flows

Communication – verbal and written for executive presentations and experience facilitating large, cross-functional working sessions

The Value You Deliver

Lead and mentor business teams to identify challenges, understand current state, develop future state solutions, and deliver on the most impactful changes

Strategically and tactically involved throughout the life of a project from idea generation through full execution

Research, test, and develop standard methodologies for Performance Delivery associates to use as they approach business challenges and deliver value across our organization

Certifications:

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