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Delivery Director
2 weeks ago
Job Responsibilities :
- Strategize planning of initiation and integration of projects - skill base consulting, outcome based
- Strategize scoping of the work and ensure the right estimation of cost, size, and schedule
- Ensure to track and manage the projects and deliverables across the technology organisation
- Ensure quality management and defect prevention practices embedded in the day-to-day delivery
- Lead technology talent acquisition - defining roles, responsibilities, interview processes, cost of hiring across multiple global geographies (including, but not limited to US, Philippines, Chile, India)
- Develop and maintain talent management framework for globally distributed teams
- Proactively identify and manage risks
- Build client relationships and ensure client satisfaction
- Ensure timely review of Vendor Work orders, Timesheets, payment advises
- Support manage P&L of the unit
- Define Delivery framework and ensure all projects within Technology BU aligns to the framework/guidelines.
- Provide timely executive and client facing reporting for all active technology engagements, in partnership with Project Management Department
- Participate in Business development activities, such as presales engineering, solutioning, and client relations.
- Collaborate with Sales team in RFP responses, Proposal submissions & SOW reviews.
- Manage Vendor relationships and ensure their alignment to companies goals.
- Responsible for Managing attrition, high CSAT and ESAT levels, exceeding goals set for the BU.
- Have Technology acumen and provide direction and guidance to Tech teams.
- Develop and maintain talent mentorship and retention framework
Job Experience Requirements :
- Regularly assesses and diffuses complex, and escalated customer and employee issues
- Manage all aspects of delivery to ensure overall projects adhere to quality goals to and directly support the achievement of the company's strategic objectives in a professional and successful way
- Previous experience directing the efforts of a multi-functional and globally diversified team preferred
- Optimize and manage the technology investment included tracking of project budget and deliverables and ensuring a detailed financial planning and tracking approach for the assigned budget
- Experience in managing vendor relationships
- Experience in managing senior client stakeholders
Skills :
- Experience with Agile/Scrum development methodologies is highly desirable.
- Experience with project tracking and management tools - such as Jira
- Excellent problem-solving and analytical skills, with a keen eye for detail.
- Strong leadership and communication skills to effectively interact with cross-functional teams and stakeholders.
- Ability to thrive in a challenging environment, manage ambiguity and deliver high-quality results within tight deadlines.
Required Qualification & Experience :
- B.E./B.Tech in Computer Science, Information Technology, or Management Info OR MSc/MTech
- 10+ years managing technology delivery across geographically distributed teams
- 5+ years as an individual technology contributor
- Demonstrated proficiency in successfully delivery of multiple concurrent technology projects
- Experience with consulting in a client facing role
Preferred Qualification & Experience :
- MBA
- Technical Project Management certification (Agile/SAFe)
- Proficiency with Atlassian tool suite (Jira/Confluence)
- SOC1/SOC2 experience
- At least one cloud technology certification (AWS/GCP/Azure preferred)
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