Help Desk Support Technician
2 weeks ago
The Mississippi Department of Education has a current goal for every community to effectively
use a World-Class Data System to improve student outcomes. This goal has an outcome to
increase the availability of quality data to drive decisions that improve student outcomes. We
are planning to satisfy this goal in part by modernizing our current student information system
along with improving the quality of data in connected systems. This will include web-based
application development, and creation of dashboards and reports that will improve access,
accuracy, and ease of use for all stakeholders.
Selected candidate’s role will focus on providing all levels of support to our customer base, both
remotely and onsite. Candidate will be the initial point of contact with end users requesting IT
Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software
installation, hardware implementation and active directory administration. Candidate must also
have experience providing remote assistance using various platforms and must be experienced
with providing support for O365 Applications. Must be good at organizing, prioritizing, and
planning. Candidate must be able to update and maintain Help Desk records in accordance with
established support procedures. Candidate must also have excellent communication skills.
Experience working in a help desk environment
Experienced with providing support for O365 Applications
Experience providing remote assistance using various platforms
Experience in desktop\laptop repair, troubleshooting, and software installation
Hardware Implementation and Deployment
Active Directory Management
3 years
3years
3years
3years
3years
3years
Three (3) references of submitted candidates required. Please provide the following information. Must submit with
resume.
First/last name of reference
Title
Company Name
Job title of contractor while reporting to this supervisor/manager
Telephone number
Email Address (if available)
# YEARS
No min.
Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience
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