Operations Manager

4 weeks ago

Aluva, India Neethu's Academy Full time

Job Purpose:

The Operations Manager will oversee and manage the day-to-day operations of the tours and travel business, ensuring seamless execution of travel services, customer satisfaction, vendor coordination, and operational efficiency. The role involves supervising staff, improving processes, maintaining quality standards, and achieving business goals.

Key Responsibilities:

  • Operations Management
  • Plan, manage, and oversee daily operations for domestic and international tours and travel services.
  • Ensure smooth execution of travel packages, itineraries, ticketing, hotel bookings, transport, and related services.
  • Develop and implement standard operating procedures (SOPs) for efficient service delivery.
  • Customer Experience
  • Handle escalated customer queries and complaints effectively.
  • Ensure timely communication and high-quality services to enhance customer satisfaction.
  • Maintain strong client relationships and build repeat business opportunities.
  • Team Management
  • Supervise and guide operations staff, tour coordinators, and support teams.
  • Train and develop staff on travel procedures, customer handling, and new systems.
  • Monitor staff performance and ensure productivity standards are met.
  • Vendor & Partner Coordination
  • Negotiate and maintain relationships with hotels, airlines, transport providers, and other service partners.
  • Ensure cost-effective and quality services through vendor management.
  • Monitor contracts, payments, and service agreements.
  • Process & Compliance
  • Ensure compliance with travel industry regulations, visa requirements, and company policies.
  • Monitor accuracy of bookings, documentation, invoicing, and payments.
  • Implement technology and automation tools to improve operational efficiency.
  • Financial & Reporting
  • Monitor operational budgets, control costs, and optimize resources.
  • Prepare periodic operational and performance reports for management review.
  • Support revenue growth by aligning operations with sales and marketing strategies.

Key Skills & Competencies:

  • Strong knowledge of tours, travel operations, ticketing, and hospitality management.
  • Excellent leadership, communication, and negotiation skills.
  • Customer service orientation with problem-solving ability.
  • Proficiency in travel management systems, GDS (Amadeus, Galileo, Sabre), and MS Office.
  • Ability to work under pressure, manage multiple tasks, and meet deadlines.

Qualifications & Experience:

  • Bachelor's/Master's degree in Travel & Tourism, Hospitality, or Business Management.
  • Minimum 5–8 years of experience in travel operations, with at least 2–3 years in a managerial role.
  • Experience in handling domestic & international tours, group travel, MICE (Meetings, Incentives, Conferences, Exhibitions) preferred.

Job Types: Full-time, Permanent

Pay: ₹35, ₹50,000.00 per month

Application Deadline: 23/09/2025
Expected Start Date: 08/09/2025

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