Regional Business Support Manager, Grade

3 days ago

new delhi, India Foreign, Commonwealth & Development Office Full time
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. Job Category Other British Government Departments (Partners across Government, including UK Visas) Job Subcategory UKVI (UK Visas and Immigration) Job Description (Roles and Responsibilities)

Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Main purpose of job:

To provide strategic operational and leadership support to the UKVI South & Southeast Asia Regional Manager, overseeing the financial management and operational effectiveness of the region. Responsible for the daily operational management of a significant budget of £0.6 million and the oversight of the staff count database for 250 personnel. This role involves managing regional returns and collaborating closely with the regional management team to align operational activities with business objectives, providing strategic advice on budgetary matters and operational efficiency.

Roles and responsibilities / what will the jobholder be expected to achieve?

Operational Leadership and Planning: (40%)

Monitor staffing levels and workforce allocation. Conducting regular assessments to identify staffing gaps or excesses and recommend adjustments to ensure levels align with strategic objectives. Develop and implement monthly budget forecasts for a budget of £0.6 million, incorporating seasonal fluctuations and resource requirements, to inform decision-making. Manage and maintain accurate records of UKVI staff in the region, overseeing the headcount database and coordinating workforce planning initiatives. Coordinate quarterly reporting for the region, ensuring timely and accurate submission of reports to relevant stakeholders. Oversee the management and updating of UKVI SASEA’s historical staffing spreadsheet. To Support and cover for Regional Operations manager (SEO) when needed. To directly Line Manage 2 B3 Business Support Officers Act as a backup for Regional Operations Managers and attend Senior Leadership Team meetings

 Strategic and Financial Management: (30%)

Monitor staffing levels and workforce allocation. Conducting regular assessments to identify staffing gaps or excesses and recommend adjustments to ensure levels align with strategic objectives. Strategically manage the daily financial operations of UKVI’s South & Southeast Asia region by conducting thorough analysis, monitoring spending patterns, and evaluating financial performance. Prepare and analyse comprehensive Management Information reports for region, providing insights into financial trends and performance indicators. Conduct in-depth analysis of regional spend against budget allocations, monitoring spending patterns, and evaluating financial performance. Oversee the Procure-to-Pay (P2P) process to ensure adherence to financial protocols, maintaining clear audit trails for all transactions and expenditures.

Stakeholder Engagement and Communication: (20%)

Build and maintain a comprehensive contacts database of relevant stakeholders, including partner organizations, government entities, and international agencies, to foster collaboration and knowledge sharing. Foster effective communication and collaboration within the UKVI team and the regional management team to address queries and resolve issues. Liaise with Office Managers on a regular basis to identify operational gaps and streamline processes to enhance efficiency. Collaborate with regional management team to understand their strategic requirements and align operational activities accordingly. Summarise key budget-related findings and observations in monthly review meetings, providing actionable insights to inform decision-making.

Customer Focus: (10%)

Ensure all management information data and advice shared with regional management are accurate and tailored to meet their specific needs. Provide timely responses to queries related to budget codes, spends, variances, etc., maintaining a high level of customer service.

Resources managed (staff and expenditure):

To directly Line Manage 2 B3 Business Support Officers Non Pay budget of £600k

Language requirements:

Language : English

Level of language required: Fluent written and spoken.

Learning and development opportunities (and any specific training courses to be completed):

In house training and mentoring will be given Use of UKVI databases and tools Training in document security, information protection, keeping children safe, all aspects of equality and diversity.

Working patterns:

No relocation, housing or any other related costs or assistance will be provided. Interviews will be held in person or via video conference in line with business needs and applicant availability.

  Any other information (or specific local Post requirements):

 Personal cost to you: Successful candidates will be expected to meet the costs of their:

Travel to and from their home to place of work.

Important information:

ALL applicants must have permission to work in India. THE BRITISH HIGH COMMISSION WILL NOT BE ABLE TO OBTAIN ANY VISAS FOR ANYONE WHO DOES NOT MEET THE CRITERIA ABOVE.

Essential qualifications, skills and experience

Other skills / experience / qualifications:

Essential on arrival:

Educated to Degree level or and should possess relevant work experience Demonstrated proficiency in IT and administrative tasks, with advanced skills in MS Office applications, particularly spreadsheets. Excellent written and verbal communication skills in English.
Desirable qualifications, skills and experience

Desirable:

Previous experience in managing and monitoring budgets within a complex organisational structure. Familiarity with cloud-based application system like Hera within the FCDO/UKVI environment would be advantageous, however not essential. Required behaviours Changing and Improving, Delivering at Pace, Managing a Quality Service, Seeing the Big Picture Application deadline 4 July 2024 Grade Higher Executive Officer (HEO) Type of Position Permanent Working hours per week 40 Region South Asia & Afghanistan Country/Territory India Location (City) New Delhi Type of Post British High Commission Number of vacancies 1 Salary Currency INR Salary INR 121,533 per month plus 12% Provident Fund and 6% Superannuation Start Date 1 August 2024 Other benefits and conditions of employment

For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC Candidates, salary will be all-inclusive of INR 121,533 month plus 12% Provident Fund and 6% Superannuation.

Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family which includes self, spouse/partner and children up to an age of 23 years and irrespective of age, only if with, physical or mental disability.

Please note - Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO.

No relocation or any other related costs or assistance will be provided.

Please note  - BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, e.g., some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance. 

Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

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