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CRM / Inside Sales Executive

4 months ago

Mumbai, India Wellbeing Nutrition Full time

Job Location: Mumbai, Maharashtra


Job Role: Customer Service/Sales Executive


Role & Responsibilities -

As a Customer Service Executive , you will be responsible for -

  • Customer Interaction: Interact with customers and prospects through various online channels, such as calls, email, or chat to provide information, resolve inquiries, and offer solutions.


  • Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalised recommendations to customers.


  • Problem Resolution: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.


  • Product Knowledge: Develop a deep understanding of the organisation's products or services to provide accurate information and meet customer needs.


  • Order Processing: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.


  • Customer Data Management: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.


  • Customer Feedback: Collect, document, and communicate customer feedback to help improve products, services, and processes.


  • Market Research: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.


  • Sales Reporting: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.


About us -

Founded in 2019, Wellbeing Nutrition is dedicated to providing consumers with high-quality, natural supplements that are effective, delicious, and convenient, for individuals of all ages to lead healthier lives - A Healthier Tomorrow.

We create whole-food nutrition to keep up with the pace at which we live. Simply put, we make health easy, convenient, and oh-so-yummy - just for you.

We believe food feeds us mentally, physically, and emotionally. That’s why we source fresh, pure ingredients to make sure the right nutrition stays locked in for you.


What's in it for you -

* Direct exposure to working at a rapidly growing start-up, hence faster learning.

* Be a part of the D2C revolution in India.

* Great peers you can learn from.


Learn more about us -

Wellbeing Nutrition - CrunchBase Company Profile & Funding

Wellbeing Nutrition raises $10 million in Series B from HUL, Fireside Ventures | Mint (livemint.com)