Account Manager

4 weeks ago

Delhi, India INSIDEA Full time
Designation- Account Manager - Customer Support

About the Company

INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.

Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.

Job Title: Account Manager - Customer Support

We are seeking a highly skilled and experienced Senior Account Manager to join our Customer Support Team. The Senior Account Manager will play a critical role in managing and nurturing relationships with our key accounts, ensuring their satisfaction and driving business growth. This position requires a seasoned professional with a deep understanding of customer support principles, excellent communication skills, and a proven track record of success in a similar role.

Responsibilities:

- Act as the primary point of contact for assigned key accounts, establishing and maintaining strong relationships built on trust and mutual respect.- Understand the unique needs and objectives of each client, and develop tailored solutions to meet their requirements.- Serve as a trusted advisor to clients, offering insights and recommendations on product/service enhancements, best practices, and industry trends.- Collaborate closely with internal teams to address customer needs and resolve issues in a timely and effective manner.- Proactively identify opportunities for account expansion and growth, upselling additional products or services as appropriate.- Monitor account health and performance metrics, conducting regular check-ins with clients to assess satisfaction levels and identify areas for improvement.- Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of solutions.- Prepare and deliver regular reports and presentations to clients, providing updates on account status, key metrics, and strategic initiatives.- Stay abreast of industry developments, competitor activities, and market trends to better serve clients and drive continuous improvement.

Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or related field.- Minimum of 5-6 years of experience in a customer-facing role, with a focus on account management or customer support.- Proven track record of success in managing key accounts and driving customer satisfaction and retention.- Excellent communication skills, both verbal and written, with the ability to effectively engage with clients at all levels.- Strong problem-solving abilities and strategic thinking skills, with a focus on delivering innovative solutions to meet client needs.- Proficiency in CRM software and Microsoft Office Suite.

Skills:

- Experience in the customer support industry.- Flexible with the time zones

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