Butler Manager

4 weeks ago

jaipur, India RAFFLES Full time
Job Description
  • Lead and guide Butler team to provide best service to guest
  • Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
  • Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
  • Manages and supervises tasks of the department to ensure guests receive prompt, cordial attention and personal recognition
  • Ensures guests receive the experience as detailed in SOPs, quality standards and aims to achieve the scores and goals set by management
  • Implements departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
  • Accountable to drive and create action plans of Butlers’ performance in audits and KPIs
  • Conducts comprehensive monthly departmental meetings to include a review of procedures and events
  • Plans operational procedures and organizes recruitment
  • Plans the budget and the yearly revenue target
  • Conducts statistical, performance and forecast reports
  • Practices up-selling of the hotel products and facilities.
  • Proactively handles any arising guest issues, coordinates and manages communication between guests and staff and follows up to ensure complete service recovery
  • Directs work assignments of all staff under direct supervision and coordinates other operating departments of matters related to Butler operations.
  • Schedules weekly department shift according to occupancy, VIPs, training plans. Organizes leaves of absence and follow up on forms.
  • Works on improvements on the quality of product and services
  • Provides regular feedback for all staff under direct supervision and ensures they receive recognition based on performance evaluations.
  • Analyzes guest feedback and provide strategic direction to continuously improve overall rating

Qualifications
  • University Degree
  • At least 5 years of experience in a managerial role.
  • Extensive knowledge of Butler Program

Additional Information
  • Oral and written fluency in English

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