Butler

6 months ago

Jaipur Rajasthan, India RAFFLES Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

General Duties

1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.

2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.

3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.

4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.

5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.

6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort.

7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.

8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.

9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.

10. Keep all information updated by being aware of everything that is happening in the resort in all sections.

11. Assist with training of other departments whenever it is necessary.

12. To perform any other duty as directed by superior

General Responsibilities

1. Maintain high score on guest satisfaction at all time.

2. Responsible for the elaboration and implementation of standards related to SOP and LQA.

3. Schedule and regularly conducts routine inspections of areas under his control.

4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.

5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.

6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.

Hotel safety and security

1. Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment)

2. Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain
**Qualifications**
Knowledge and Experience
- Minimum Diploma in Hospitality
- Minimum of 1 year relevant experience in Front Office
- Butler knowledge is a must
- Knowledge of local regulations related to Hotel Operation is a must

Competencies
- In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
- Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills

  • Butler

    6 months ago

    Jaipur, India Fairmont Jaipur Full time

    Job Description The Position To provide an endlessly enchanting experience to all the in house residents through the Sofitel personal touch. KEY ROLES & RESPONSIBILITIES - Ensures all the residents receive prompt and courteous service. - Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with...

  • Butler

    4 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job SummaryThe Butler is responsible for providing exceptional service to guests, ensuring their stay is comfortable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.Key ResponsibilitiesCommunicate with guests to understand their needs and preferencesAssist with daily tasks, such...

  • Butler Manager

    4 weeks ago

    jaipur, India AccorHotel Full time

    Lead and guide Butler team to provide best service to guest Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes Transfer of knowledge and responsibility to other team members to improve the team experience and create a shadow cabinet. Manages and supervises tasks of the department to ensure...

  • Butler Team Lead

    4 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job Title: Butler Team LeadJob Summary:As a Butler Team Lead at AccorHotel, you will be responsible for leading and guiding the Butler team to provide exceptional service to our guests. You will ensure strong leadership practices to motivate and recognize individual team members, while also transferring knowledge and responsibility to other team members to...

  • Butler Department Head

    3 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job Summary: We are seeking a skilled Butler Department Head to lead our team in delivering exceptional guest experiences. The ideal candidate will have a strong background in hospitality management and the ability to motivate and guide team members to achieve high standards.Key Responsibilities:Lead and guide the Butler team to provide exceptional service...

  • Butler Team Lead

    4 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job Summary:The Butler Team Lead is responsible for leading and guiding the Butler team to provide exceptional service to guests. This role requires strong leadership practices to motivate and recognize team members, as well as the ability to transfer knowledge and responsibility to other team members to improve the team experience.Key Responsibilities:Lead...

  • Senior Butler

    1 month ago

    Jaipur, Rajasthan, India Accor Full time

    Job Title: Senior ButlerAccor is seeking a highly skilled and experienced Senior Butler to join our team at our luxury resort. As a Senior Butler, you will be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of perfect.Key Responsibilities:Communicate and assist guests from reservation to departure,...

  • Luxury Butler Coordinator

    1 week ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job Title: Luxury Butler CoordinatorCompany Overview:We are seeking a highly skilled and experienced Luxury Butler Coordinator to join our team at AccorHotel.Job Description:The Luxury Butler Coordinator will be responsible for ensuring the highest level of guest satisfaction by delivering exceptional service experience at every stage of the guest...

  • Butler Lead

    3 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job SummaryWe are seeking a skilled Butler to join our team at AccorHotel. As a key member of our front office team, you will provide personalized service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesCommunicate with guests and assist with their needs throughout their stay, ensuring a smooth and enjoyable...

  • Senior Butler

    3 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    As a Senior Butler, you will be responsible for providing exceptional service to our guests, creating a memorable experience from check-in to departure. Your attention to detail, professionalism, and warm hospitality will ensure our guests feel at home.Key Responsibilities:1. Communicate and assist guests with their needs, ensuring seamless service...

  • Butler

    6 months ago

    Pink City, Jaipur, Rajasthan, India The Johri Jaipur Full time

    Responsibilities - Meet guests when they arrive and getting them settled in their rooms. - Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc. - Have a thorough understanding of all spirits and specialty foods in stock - Assess and restock wine and spirit collections as necessary - Serve meals and pour drinks for guests -...

  • Butler Manager

    1 month ago

    Jaipur, India AccorHotel Full time

    Lead and guide Butler team toprovide best service to guestEnsure strongleadership practices to actualize an individualized approach tomotivation and recognition processesTransferof knowledge and responsibility to other team members to improvethe team experience and create a shadowcabinet.Manages and supervises tasks of thedepartment to ensure guests receive...

  • Senior Butler

    4 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job DescriptionAs a Senior Butler at AccorHotel, you will be responsible for delivering exceptional service to our guests. Your primary role will be to ensure that every guest has a memorable and enjoyable stay with us.Key ResponsibilitiesCommunicate and assist guests from reservation check-in to departure, maintaining a professional demeanor at all...

  • Butler Service Professional

    4 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job SummaryWe are seeking a highly skilled Butler Service Professional to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.Key ResponsibilitiesCommunicate and assist guests from reservation to departure, maintaining...

  • Senior Butler

    4 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Key ResponsibilitiesAs a Senior Butler at AccorHotel, you will be responsible for delivering exceptional guest service, ensuring the highest level of satisfaction and comfort throughout their stay. Your key duties will include:Communicating with guests to understand their needs and preferences, ensuring seamless service delivery.Collaborating with the...

  • Butler

    4 weeks ago

    Jaipur, India AccorHotel Full time

    General Duties 1. Communicate and assist guest starting from reservation check in during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction...

  • Butler

    1 month ago

    Jaipur, India AccorHotel Full time

    General Duties1.Communicate and assist guest starting from reservation check induring stay until departure from the resort. All communication mustbe done in a well manner and in professionallevel.2. Ensure highest level of guestsatisfaction at all times by delivering the best service experienceat every stage of the guest stay.3. Work inconjunction with...

  • Butler

    4 weeks ago

    jaipur, India AccorHotel Full time

    General Duties 1. Communicate and assist guest starting from reservation check in during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction...

  • Butler

    6 months ago

    Jaipur, India Accor Full time

    Company Description Job Description General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage...

  • Senior Butler

    4 weeks ago

    Jaipur, India AccorHotel Full time

    General Duties 1. Communicate and assist guest starting from reservation check in during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction...