Director of Rooms

1 week ago


Jaipur, Rajasthan, India Anantara Full time
Qualifications

The Director of Rooms is responsible for ensuring a smooth operation of several departments, including Front Office, Butler Services, Guest Services, Housekeeping, Laundry, Security.

The primary objective is to achieve guest, colleague, and stakeholder satisfaction by providing excellent service while maximizing productivity and developing team members.

The Director of Rooms is also responsible for setting annual and long-term goals that aim to achieve operational excellence, implementing them, and managing the department's overall operations.

The Director should anticipate and address guest issues by establishing proactive processes to promote guest satisfaction.

It is essential to be visible throughout the hotel and show an active interest in engaging with guests to achieve the highest level of customer service.



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