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Associate Director or Director of Events

3 months ago

jaipur, India FAIRMONT Full time
Job Description

FINANCIAL :

  • To assist the Director of Sales and Marketing in the preparation of the yearly catering revenue & expense budget
  • To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed
  • To assist the Cluster DOSM and Cluster DRM with accuracy of catering revenue forecasting with most updated market information
  • To come up with upsell strategies that would help surpass budget

ADMINISTRATIVE :

  • To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
  • To monitor the Opera Sales and Catering System and ensure it is set up properly for maximum performance
  • To review Groups and Events F&B menus and pricing structure in coordination with the Cluster DOSM, Director of Food and Beverage and Executive Chef
  • To identify need periods and maximize meeting space utilization in coordination with the Director of Sales & Marketing and the Room Sales Team
  • To set and review goals for the Conference & Events team and its individual team members
  • To facilitate accurate administration reports, month-end and other reports are submitted on time to the Cluster DOSM

OPERATIONAL :

  • To lead, train, develop, and support the Groups & Events Team
  • To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
  • To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions
  • To ensure proper group handover is received from Rooms Sales for flawless execution
  • To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner
  • To ensure follow up on lost business and bring information about them to the knowledge of the department superior
  • To be aware of all market trends and share it to team so that a collective action can be implemented
  • To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients
  • To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them
  • To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
  • To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
  • To assist Credit Department in following up all outstanding balances of accounts in a timely manner
  • To come prepared on weekly Sales and Revenue meetings
  • Develop and implement new sales strategies, tactics and action plans for account base
  • Ensure and update current account information in Opera and hard files
  • Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast
  • Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
  • Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group
  • Ensure team are Following up post-event to address any issues whilst soliciting return business
  • Attend departmental communication meetings and sales and operations meetings
  • To consistently interact with key clients focusing on high profile guests
  • To build and maintain good relations with all Accor Regional and Global Sales Offices
  • To be aware of all fire, health, safety, emergency and security procedures in the hotel
  • To keep the Cluster DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time
  • To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
  • To ensure strict confidentiality of information in the Department and Hotel
  • To carry out duties, projects and other assignments as required by Cluster DOSM

PERSONAL ATTRIBUTES

  • Excellent understanding of luxury market
  • Excellent understanding of all hotel departments
  • Professional sales and presentation skills
  • Knowledge of basic accounting, math skills and analytical capabilities required
  • Extensive knowledge of sales skills and revenue management
  • Ability to assess/evaluate employee’s performance fairly
  • Must have strong interpersonal skills with attention to details
  • Strong written and verbal communication skills
  • A leader with a positive attitude
  • Strategic thinking combined with the ability to move strategy to action
  • Problem solving skills
  • Managerial / Leadership skills
  • Self-motivated, creative and confident, with a highly energetic personality
  • Creative, independent, and manages stress gracefully
  • Ability to meet deadlines consistently
  • Pro-active and taking initiative
  • Must be organized and ability to work and follow systems and procedures
  • Must be adaptable to change of strategy, ideas, systems etc.
  • Must be guest service oriented
  • Proficiency in organizational planning with the ability to multi-task

Qualifications
  • Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
  • Degree/Diploma in Hotel Management / Business Administration
  • Strong knowledge of Opera & Microsoft Office
  • Understands the local culture and have worked in the region
  • Fluency in English, written and spoken