HEAD - APPLICATION SUPPORT
3 days ago
Role Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to align technology with business goals.Key Responsibilities:- Define and implement Application Support strategy aligned to NBFC business and IT objectives.- Establish governance mechanisms, SLAs, and escalation matrices for all production systems.- Lead, mentor, and develop Application Support team to ensure high availability and strong service orientation.- Oversee end-to-end support of business applications including LMS, LOS, CRM, Collection, Payment Gateway, Treasury, Accounting, Co-lending, Insurance and Digital Channels etc.- Manage incident, problem, and change management processes following ITIL best practices. Maintain complete documentation — SOPs, runbooks, incident logs, and knowledge base.- Drive root cause analysis (RCA) for recurring issues and ensure permanent corrective actions.- Monitor daily health checks, batch jobs, integrations, and data flows across applications.- Coordinate with application vendors (e.g., Nucleus, Salesforce, Oracle, IDfy, Perfios, etc.) for issue resolution, upgrades, and enhancements.- Review vendor SLAs, performance, and ensure adherence to agreed turnaround times.- Manage AMC and support contracts, renewal timelines, and vendor escalations.- Act as the key escalation point for business teams for any production issues.- Ensure timely communication, updates, and impact assessment for incidents or planned downtimes.- Work closely with business users, product owners, and development teams for functional alignment and continuous improvement.- Implement monitoring dashboards, alerts, and proactive health checks for critical applications. Publish daily/weekly/monthly performance reports, SLA dashboards, and downtime analysis.- Drive automation to reduce manual dependency in routine support tasks and reconciliations.- Standardize processes for release management, deployments, and environment stability.- Ensure compliance with internal IT policies, regulatory and audit requirements (RBI, ISO etc.). Participate in audits, DR drills, and business continuity exercises.- Track and report key metrics such as incident volumes, MTTR, uptime %, and recurring issues.- Present improvement plans and highlights risk areas to senior management.Required Skills & Experience:- Strong knowledge of NBFC domain processes — Lending, Collections, Payments, CRM, Treasury, Accounting, Co-lending etc.- Hands-on understanding of key platforms such as Nucleus LMS, Oracle Fusion, Salesforce, or similar systems.- Sound understanding of APIs, integrations, middleware, and database performance.- Expertise in ITIL processes and service management tools (ServiceNow, Mange Engine etc.).- Proven ability to manage vendors and internal cross-functional teams.- Excellent communication, analytical, and problem-solving skills.Preferred Qualifications:- Bachelor’s or master’s in computer science, IT, or related discipline.- 12–18 years of experience in Application Support / Production Support, preferably in NBFC or BFSI.- Minimum 5 years in a leadership or managerial role handling multi-application environments.- ITIL certification preferred.
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IT Support Head – Application Support
2 days ago
Jaipur, Rajasthan, India Hiring Embassy Full time ₹ 18,00,000 - ₹ 24,00,000 per yearJob Title: Support Head – Application Support & MaintenanceLocation: JaipurExperience: 12–18 yearsDepartment: Service Delivery & SupportEmployment Type: Full-TimePosition SummaryWe are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the...
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HEAD - APPLICATION SUPPORT
5 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview: Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
5 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview: Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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head - application support
6 days ago
Jaipur, Rajasthan, India SK Finance Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
5 days ago
Jaipur, Rajasthan, India, Rajasthan SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
6 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
5 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
4 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
5 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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HEAD - APPLICATION SUPPORT
5 days ago
Jaipur, India SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
