Head - Application Support
4 weeks ago
Description :Job Title : Head Application Support (VP/SVP)Location : Jaipur, MaharashtraRole Overview :Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to align technology with business goals.Key Responsibilities :- Define and implement Application Support strategy aligned to NBFC business and IT objectives.- Establish governance mechanisms, SLAs, and escalation matrices for all production systems.- Lead, mentor, and develop Application Support team to ensure high availability and strong service orientation.- Oversee end-to-end support of business applications including LMS, LOS, CRM, Collection, Payment Gateway, Treasury, Accounting, Co-lending, Insurance and Digital Channels etc.- Manage incident, problem, and change management processes following ITIL best practices.Maintain complete documentation SOPs, runbooks, incident logs, and knowledge base.- Drive root cause analysis (RCA) for recurring issues and ensure permanent corrective actions.- Monitor daily health checks, batch jobs, integrations, and data flows across applications.- Coordinate with application vendors (e.g., Nucleus, Salesforce, Oracle, IDfy, Perfios, etc.) for issue resolution, upgrades, and enhancements.- Review vendor SLAs, performance, and ensure adherence to agreed turnaround times.- Manage AMC and support contracts, renewal timelines, and vendor escalations.- Act as the key escalation point for business teams for any production issues.- Ensure timely communication, updates, and impact assessment for incidents or planned downtimes.- Work closely with business users, product owners, and development teams for functional alignment and continuous improvement.- Implement monitoring dashboards, alerts, and proactive health checks for critical applications. Publish daily/weekly/monthly performance reports, SLA dashboards, and downtime analysis.- Drive automation to reduce manual dependency in routine support tasks and reconciliations.- Standardize processes for release management, deployments, and environment stability.- Ensure compliance with internal IT policies, regulatory and audit requirements (RBI, ISO etc). Participate in audits, DR drills, and business continuity exercises.- Track and report key metrics such as incident volumes, MTTR, uptime %, and recurring issues.- Present improvement plans and highlight risk areas to senior management.Required Skills & Experience :- Strong knowledge of NBFC domain processes Lending, Collections, Payments, CRM, Treasury, Accounting, Co-lending etc.- Hands-on understanding of key platforms such as Nucleus LMS, Oracle Fusion, Salesforce, or similar systems.- Sound understanding of APIs, integrations, middleware, and database performance.- Expertise in ITIL processes and service management tools (ServiceNow, Mange Engine etc.).- Proven ability to manage vendors and internal cross-functional teams.- Excellent communication, analytical, and problem-solving skills.Preferred Qualifications :- Bachelors or Masters in Computer Science, IT, or related discipline.- 1218 years of experience in Application Support / Production Support, preferably in NBFC or BFSI.- Minimum 5 years in a leadership or managerial role handling multi-application environments.- ITIL certification preferred. (ref:hirist.tech)
-
Head - Application Support
4 days ago
Jaipur, Rajasthan, India Ladders UP HR Solutions LLP - Connecting Right Talent Since 2016 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionJob Title : Head Application Support (VP/SVP)Location : Jaipur, MaharashtraRole OverviewHead of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role...
-
HEAD - APPLICATION SUPPORT
2 weeks ago
Jaipur, India SK Finance Ltd Full timeRole Overview: Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
-
HEAD - APPLICATION SUPPORT
3 weeks ago
Jaipur, India SK Finance Ltd Full timeJob Description Role Overview: Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong...
-
Application Support Analyst
2 weeks ago
Jaipur, Rajasthan, India Victrix Systems And Labs Full time ₹ 2,50,000 - ₹ 4,50,000 per yearResponsibilities :Entry-level, focused on learning and reactive support.Handle basic IT support tickets for third-party applications used in production and manufacturing.Supports tasks in larger projects by participating in system rollouts and upgrade testing.Collaborate with software developers and engineering teams to support deployment, testing, and...
-
Head – Application Support
2 weeks ago
Jaipur, Rajasthan, India Ladders UP HR Solutions LLP - Connecting Right Talent Since 2016 Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Title: Head – Application Support (VP/SVP)Location: Jaipur, MaharashtraRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands...
-
Head Chef
2 weeks ago
Jaipur, India Samskara Resort & Spa Full timeSalary: 50k/mo and above (depending on the candidate)Role DescriptionThis is a full-time, on-site role for a Head Chef at Samskara Resort & Spa in Jaipur. The Head Chef will oversee daily kitchen operations, including menu planning and execution, maintaining high food quality and presentation standards, staff supervision, and inventory management. The role...
-
Head Chef
3 weeks ago
Jaipur, India Samskara Resort & Spa Full timeSalary: 50k/mo and above (depending on the candidate)Role DescriptionThis is a full-time, on-site role for a Head Chef at Samskara Resort & Spa in Jaipur. The Head Chef will oversee daily kitchen operations, including menu planning and execution, maintaining high food quality and presentation standards, staff supervision, and inventory management. The role...
-
Head Chef
3 weeks ago
Jaipur, India Samskara Resort & Spa Full timeSalary: 50k/mo and above (depending on the candidate)Role DescriptionThis is a full-time, on-site role for a Head Chef at Samskara Resort & Spa in Jaipur. The Head Chef will oversee daily kitchen operations, including menu planning and execution, maintaining high food quality and presentation standards, staff supervision, and inventory management. The role...
-
Head Chef
2 weeks ago
Jaipur, India Samskara Resort & Spa Full timeSalary: 50k/mo and above (depending on the candidate) Role Description This is a full-time, on-site role for a Head Chef at Samskara Resort & Spa in Jaipur. The Head Chef will oversee daily kitchen operations, including menu planning and execution, maintaining high food quality and presentation standards, staff supervision, and inventory management. The role...
-
Head Chef
2 weeks ago
Jaipur, India Samskara Resort & Spa Full timeSalary: 50k/mo and above (depending on the candidate)Role DescriptionThis is a full-time, on-site role for a Head Chef at Samskara Resort & Spa in Jaipur. The Head Chef will oversee daily kitchen operations, including menu planning and execution, maintaining high food quality and presentation standards, staff supervision, and inventory management. The role...
