HEAD - APPLICATION SUPPORT

1 day ago


Jaipur, India SK Finance Ltd Full time

Role Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to align technology with business goals.Key Responsibilities:- Define and implement Application Support strategy aligned to NBFC business and IT objectives.- Establish governance mechanisms, SLAs, and escalation matrices for all production systems.- Lead, mentor, and develop Application Support team to ensure high availability and strong service orientation.- Oversee end-to-end support of business applications including LMS, LOS, CRM, Collection,



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