Relationship Officer

3 weeks ago


india CapitalSage Holdings Full time
Job Description
A Relationship Officer plays a crucial role in building and nurturing long-term relationships with customers while driving business growth and profitability for the bank.
  • Ensure optimal usage of all devices and channels
  • Work with team members to ensure that customers' needs are met
  • Works closely with the line manager to ensure optimal performance
  • Builds self to ensure adherence to company regulations and performance goals.
  • Constant innovation about all the products the team has to offer.
  • Design and implement strategic plans to reach sales targets (terminal deployment, cash out, transfer and VAS).
  • Cultivate lasting relationships with customers to grow customer loyalty.
  • Promote weekly, monthly and quarterly sales objectives.
  • Driving Agents to do BVN enrolment and card issuance.
  • Acquire Super Agents and direct Agents in the region.
  • Ensure at all times 80% of terminals deployed are active.
  • Ensure agents and Super Agents are adequately supported.
  • Manage Agent clusters’ portfolios and targets.
  • Meet personal sales target of 50 POS terminals and 50 reactivation targets per month.
  • Reports directly to the Regional Relationship Lead
  • Other duties assigned by your supervisor

Requirements
  • BSc/HND in Business, Accounting, Economics, Management, or relevant working experience in these areas.
  • At least 2 years of experience in banking or related field.
  • Knowledge of Merchant Acquiring Services and Digital Banking Services within financial institutions.
  • Good Communication skills and strong team player.
  • Good at English and Microsoft Office (Word, Excel and PowerPoint).

Benefits Very attractive
Requirements
BSc/HND in Business, Accounting, Economics, Management, or relevant working experience in these areas. At least 2 years of experience in banking or related field. Knowledge of Merchant Acquiring Services and Digital Banking Services within financial institutions. Good Communication skills and strong team player. Good at English and Microsoft Office (Word, Excel and PowerPoint).
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