Quality Analyst

Job Title: Quality Analyst/Quality ManagerJob Location: BangaloreDepartment: Customer SupportJob Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

Job Title: Quality Analyst/Quality Manager Job Location: Bangalore Department: Customer Support Job Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

Job Title: Quality Analyst/Quality Manager Job Location: Bangalore Department: Customer Support Job Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

Role: Quality Analyst II (Cloud)Experience: 2 to 4yrsLocation: BangaloreSkills:* Composer knowledge* Linux CLI minimum knowledge* Minimum security knowledge* Testiing strategies (automated, manual, regression,white/black box)Responsibility* Automate manual processes, implement new automated tests for Adobe Commerce Cloud* Perform manual tests ensuring the...

Job Description : 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement. 2.Should be excellent in document call observations. 3.Should have hands-on experience working on Excel, creating basic Dashboards. 4.Support Business...

Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

Job DescriptionYears of exp: 1 - 6 Location: RemoteSummary:The Quality Analyst is responsible for performing reviews/audits for email/chat/call transactions, publish weekly/monthly reports to highlight the areas of improvement. To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving...

Job Description: 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.2.Should be excellent in document call observations.3.Should have hands-on experience working on Excel, creating basic Dashboards.4.Support Business team...

Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

Role : Quality AnalystExperience: 1+YearsLocation : BangaloreAbout Us:Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients.Job...

Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

Role: Quality AnalystExperience: 1+YearsLocation: BangaloreAbout Us:Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients.Job...

Role : Quality Analyst Experience: 1+Years Location : Bangalore About Us: Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients....

Role : Quality Analyst Experience: 1+Years Location : Bangalore About Us: Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services...

Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

Job Title: Quality Analyst - Customer Experience Team Location: Bangalore Department: Customer Experience Reports To: Quality & Training Manager Job Summary: The Quality Analyst - Customer Experience is responsible for ensuring that customer interactions across all channels meet the company’s quality standards. This role involves monitoring, evaluating,...

Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

Job Title - Quality Analyst (Sales) Job Location - Bengaluru, Karnataka (Work from Office) The Work- What will you do at Intellipaat -Monitoring/ Auditing Inbound Calls/Emails -Provide Constructive Feedback- create regular audit and performance reports. Check the D2C ratio for all agents. -Performing Root Cause Analysis To Gaze The Performance...