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Only 24h Left: Program Manager
1 week ago
Experience Level: 15+ years
Role
- Delivery owner for the Transformation and Business deliveries for all applications under the assigned cluster- Responsible for delivery governance and stakeholder management for the domains under the cluster - aligned with the customer Domain Owner- 1st Level of Escalation SPOC for each of the domains within the cluster- Drive the Transformation roadmap and the transformation commitments for each domain- Drive the Business Delivery commitments from each domain for the Business releases, and enable required support where needed- Drive E2E Readiness for the Business releases - delivery commitments, defect resolution, TL readiness, CL readiness- Enable any dependencies / blockers in achieving the commitments, in close co-ordination with required teams- Drive planning to support Hypercare phase for the Business launches for all domains- Ensure standardized implementation of DevOps and WoW practices within each domain team- Review the domain capacity and alignment with the forecast projections- Review and ensure Quality assurance practices are followed for all deliveries- Responsible for the Operational parameters around revenue, cost, margins for the responsible domains- Preparation of weekly/monthly steering reporting to the Domain Owners and Customer Program Mgmt team
Required skills & Qualifications
- Over 15 years of work experience, with 5-8 years of proven record at managing Large Programs and leading Transformation delivery programs- Experience in Telecom BSS application delivery especially Telecom Billing- Knowledge about Telecom domain with deep know-how about Billing systems, CRM systems, Order Management systems and other Telecom BSS Applications.- Proven experience in strategic projects with high impact- Proven experience in delivery excellence achieved in similar engagements through delivery best practices, and quality assurance measures- Proven experience in operational excellence delivered through financial controls- Proven experience in the stakeholder management and strong communication
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