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End-User Computing Systems Specialist, II

4 months ago

Bengaluru, India Zebra Full time

Remote Work: Hybrid


Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.


Responsibilities:

Administers globally desktop systems by central tools and manages standards and the compliance.

Essential Duties and Responsibilities
  • Performs L3 advanced-level remote installs, configures and troubleshoots desktop systems, workstations, in a heterogeneous environment on-prem and cloud (Windows365).
  • Establishes and maintains standards for passwords, data integrity and file system security for the desktop environment through central management tools.
  • Communicates technical information to both technical and nontechnical personnel.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • Participates in development of information technology and infrastructure projects.
  • Participates in training creation and conducts training programs designed to educate an organization’s computer users.
  • Internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Collaborates with the team regarding company-wide solutions.

Qualifications:
Preferred Education:

Bachelor's Degree required orBachelor's in Engineering . Advanced

Degree preferred.

Preferred Work Experience (years): 4-7 years of experience

Key Skills and Competencies:
  • Excellent communication skills
  • Experience with end user issues
  • Demonstrated technical experience with Jamf, Landscape, Intune,
  • Demonstrated experience working independently and collaboratively on projects
  • Demonstrated experience trouble shooting
  • Broad knowledge of applicable IT systems/applications :SCCM, VDI, Intune, A/AD
  • Experience in documenting and maintaining up to date systems procedures
  • Advanced analytical skills (on escalation path from L2 teams)
  • Demonstrated Project Management skills
  • Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment
  • Experience identifying and implement process improvements


To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.