Technology Delivery Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. ZS Beyond Healthcare Team ZS is guiding global clients across Travel, Hospitality, Retail, Financial Services, QSR, and Agri-Tech to help drive revenue growth, operational excellence, and personalized engagement using data, analytics, and technology. We help organizations move from traditional systems to intelligent, adaptive, and GenAI-enabled ecosystems that drive business outcomes. Business Technology Solutions Manager – As a Business Technology Solutions Manager at ZS, you will lead large-scale digital transformation programs for global clients, bridging business strategy and technology execution. You will partner closely with client stakeholders to design, deliver, and scale technology solutions that leverage modern cloud platforms, industry systems, and emerging AI capabilities. The role requires a unique blend of industry expertise, technical depth, and leadership acumen to drive measurable impact.  What You’ll Do Lead end-to-end delivery of enterprise technology programs spanning cloud migration, digital platform modernization, and data-driven solutioning. Shape client technology roadmaps — aligning business priorities with scalable, secure, and cost-effective architectures across AWS, Azure, or GCP. Translate industry-specific challenges (e.g., yield management in airlines, PMS/CRS integration in hospitality, POS/loyalty modernization in retail, risk/fraud analytics in financial services) into actionable solution blueprints. Guide technical design, oversee build and deployment, and ensure architecture integrity across development, integration, and DevOps streams. Collaborate with client leadership to identify and convert new business opportunities, prepare proposals, and present ZS’s differentiated tech vision. Partner with ZS’s innovation ecosystem to shape and deploy GenAI-driven use cases such as intelligent assistants, insight copilots, and automation accelerators. Build, coach, and grow cross-functional teams across global delivery hubs Actively contribute to ZS’s internal asset development and knowledge frameworks by codifying best practices and creating reusable accelerators. What You’ll Bring Bachelor’s/Master’s degree in Computer Science, Information Systems, or Engineering. 10–14 years of experience in technology consulting or delivery, with a strong focus on one or more industries: Travel, Hospitality, Retail, Financial Services, QSR, or Agri-Tech. Deep understanding of core commercial or operational systems in the chosen sector (e.g., PMS, CRS, POS, FMS, CRM, loyalty systems for hospitality sector). Strong hands-on understanding of cloud-native architectures, microservices, data engineering, and integration frameworks. Demonstrated experience leading multi-disciplinary global teams through architecture design, delivery governance, and client relationship management. Proven ability to bridge business and technology — from defining business drivers and KPIs to mapping enabling platforms and execution plans. Experience working with US or global enterprise clients; familiarity with large transformation or modernization programs preferred. Exposure to AI/ML or GenAI-enabled automation use cases is an advantage. Excellent communication, presentation, and client engagement skills — able to lead discussions at both strategic and technical levels. Prior experience in a professional services or consulting environment preferred. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.