Customer Success Associate

3 weeks ago


Goa, India Deltatech Gaming Limited Full time

Hi we are urgently looking out for Customer Success Associates for our organization.

Role: Customer Success Associate

Industry Type: Gaming

Department: Customer Success , Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success



Job description

Key Responsibilities:

  • Communicating with customers through calls, emails, chats
  • Identify, acknowledge and handle customer's queries promptly
  • Provide assistance to the users within the time limits and ensure resolution
  • Be professional and take the ownership of the user's concerns
  • Maintain positive, empathetic attitude toward users
  • Communicating with players through outbound sales process (voice)
  • Driving revenue through deposits from registered players
  • Improve customer loyalty & stickiness of regular players
  • Maintain positive, empathetic attitude toward players


Requirements

  • Excellent communication skills (English and Hindi)
  • Knowledge of Poker/Card games
  • Problem solving skills
  • Documentation skills
  • Phone skills
  • Active Listening
  • Multi-tasking
  • 6 Days working/ 9 hour shift
  • Flexible for Rotational Shifts & Rotational Offs
  • Prior working experience with BPO, International Banking, credit card etc. would be a plus



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