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2 months ago

Old Goa, India Delhivery Full time
Job Description - (Associate) Client Experience● Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLA’s● Handling customer escalations-preparing RCA and providing the solution● Collaborate with internal stakeholders to maintain and increase performance of client accounts● Delivering information about company’s offerings and assisting clients with product/service inquiries,ensuring client satisfaction and positive service experience● Interact with clients, understand their needs and requirements and deliver customized solutions● Identify any process/product shortcomings in order to improvise the same and sharing inputs withproduct team on development of tailored solutions that supports client requirements by proactivelyasking client Feedbacks on our products & services● Regular Client Engagement to review their a/c performance and driving key performance metrics i.e.Delivery TAT, Pick up PerformanceExperience/Eligibility Criteria ;● Graduate with minimum 2-3 years of experience in client handling● Good to have logistics background● Data oriented and systematic approachRequired skills● Excellent communication skills● Strong Analytical Skills with proficiency in MS office● Ability to create, establish and maintain strong relationships with clients● Tenacity to work in a high-growth and fast paced environment● Efficient in time management with multitasking skills● Problem solving & Negotiation skills● Empathy & Patience● Fact based and responsive decision making

Role Details: Designation: Associate Mode: Work from Office (6 Days working) Location: Goa Delhivery Pvt Ltd, Goa_HQ, Plot No. 59a-1 and 59a-2 Pilerne Industrial Estate, Pilerne Goa, India. 403114 Google Maps @