Customer Success Associate
3 weeks ago
Hi we are urgently looking out for Customer Success Associates for our organization.
Role: Customer Success Associate
Industry Type: Gaming
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Job description
Key Responsibilities:
- Communicating with customers through calls, emails, chats
- Identify, acknowledge and handle customer's queries promptly
- Provide assistance to the users within the time limits and ensure resolution
- Be professional and take the ownership of the user's concerns
- Maintain positive, empathetic attitude toward users
- Communicating with players through outbound sales process (voice)
- Driving revenue through deposits from registered players
- Improve customer loyalty & stickiness of regular players
- Maintain positive, empathetic attitude toward players
Requirements
- Excellent communication skills (English and Hindi)
- Knowledge of Poker/Card games
- Problem solving skills
- Documentation skills
- Phone skills
- Active Listening
- Multi-tasking
- 6 Days working/ 9 hour shift
- Flexible for Rotational Shifts & Rotational Offs
- Prior working experience with BPO, International Banking, credit card etc. would be a plus
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