Key Client Manager
2 weeks ago
Main Responsibility and Activities:
1. Client Relationship Management- Build and maintain strong, trust-based relationships with key clients.- Understand clients' business objectives, challenges, and priorities.- Regularly communicate with clients to assess satisfaction levels and identify opportunities for improvement.- Serve as the primary point of contact for all client inquiries, concerns, and escalations.
2. Account Development- Develop strategic account plans to maximize client retention and growth.- Collaborate with internal teams to tailor solutions to meet clients' evolving needs.- Conduct regular business reviews with clients to address concerns, identify challenges and create solutions.
3. TAT Management-Establish and enforce service level agreements (SLAs) with clients to ensure timely delivery of services.-Monitor key process performance and take proactive measures to address any deviations from agreed-upon timelines.-Work closely with operations teams to streamline processes and improve efficiency.
4. Issue Resolution:- Address client issues and concerns promptly and effectively.- Investigate root causes of issues and implement corrective actions to prevent recurrence.-Serve as an advocate for clients within the organization, ensuring their needs are prioritized and addressed.
Education Qualification & Skills Required:- Bachelor's degree in business administration, marketing, or related field (preferred).- 3-5 years’ experience in key account management or client relationship management role.- Strong understanding of customer service principles and practices.- Excellent communication and interpersonal skills.- Ability to think strategically and identify opportunities for process efficiency and improvement.- Proficiency in CRM software and Microsoft Office suite.- Attention to detail and ability to multitask in a fast-paced environment
Benefits:- Competitive salary and performance-based incentives.- Opportunities for professional development.- Dynamic and collaborative work environment.
If you are a results-driven professional with a passion for building strong client relationships, we encourage you to apply for this exciting opportunity to join our team at FIICC. Please submit your resume detailing your relevant experience at / We look forward to hearing from you
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